Artificial Intelligence
Cyril Patie
Mississauga,Canada
Summary
A rigorous, results-driven professional with +3 years in customer management and +1 in database management. Fluent in both French and English. Fast learner and effective communicator who thrives in fast-paced and collaborative environments. Passion for finding insights from data sources to understand customer behavior and develop creative solutions. Now on a mission to gain more experience as I further my career in data management.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Language
Work History
Bilingual Data Operations Associate
Kantar/Vivvix
Toronto
04.2023 - Current
- Prepare and clean bilingual data from diverse ads type including online displays (static and dynamic), videos, mobile, radio, and print
- Translate and index ads (Fr/En) according to company and clientele guidelines using marketing software AdBase
- Transcribe marketing data, prepare documents and reports for internal management, external contacts and clients, and provide valuable insights and recommendations
- Collaborated with the wider Data Operations team to develop, implement, and enhance new processes, tools, and technologies to support marketing initiatives, ensuring efficiency and effectiveness in ad operations.
Performance Analyst
Grey93
Toronto
04.2022 - 12.2022
- Used analytics tools such as Instagram Insights, Meta Business Suite, Facebook Ads Manager, and Google Analytics to monitor and analyze key performance indicators (KPIs) of the Instagram page @Grey93 to assess the effectiveness of content, engagement, and growth strategies
- Assumed the responsibility of editing the email content through Hubspot and Wordpress, meticulously aligning the content with the brand's voice for maximum consistency.
- Visualized and presented data to relevant internal teams to support different business and marketing strategies.
Bilingual Customer Success Coordinator
International Financial Data Services
Toronto
11.2019 - 10.2020
- Customer-facing inbound and outbound communication position with duties of onboarding of mutual funds accounts from customers all across Canada using platforms like IFast, AWD, and FundServ.
- First touchpoint in escalations for all issues impacting clients’ accounts.
- Promoted to customer success SME for two client fund companies: Home Trust and Home Bank.
- Collaborated with internal product, marketing, and sales teams to provide expert customer insights to drive innovation and continuous improvement in user experience.
Jr. Market Research Analyst
Do It. (Startup)
Toronto
09.2017 - 01.2018
- Conduced focus groups, surveys, and interviews to collect necessary data to identify potential business development opportunities.
- Transcribed data on consumers, competitors and market place into reports, visualizations, and dashboards to communicate insights to management team.
- Participated in marketing ideation and planning sessions by providing insights on consumer behavior and market trends from data collected and analyzed.
Digital Content Contributor
Inter Fan Club Blog
Toronto
05.2016 - 07.2017
- Responsible for organizing and editing news articles, features, videos and social media content from a team of 10 content curators on website
- Monitored the latest happenings for every major league and team, notably F.C Internazionale Milano, ensuring that feeds had up to date content at all times.
- Used WordPress to write informative and engaging articles, headlines and captions to increase engagement on multimedia content and third-party articles.
Education
Master of Science - Marketing Management
GBSB Global Business School
Spain 05.2001 -
Bachelor of Science - Specialist in Anthropology, Minor in English
University of Toronto
CanadaSkills
Microsoft Office
undefinedCertification
Google Data Analytics Professional Certificate
Interests
Sports and Wellness
Travelling
Streetwear Fashion
Timeline
Bilingual Data Operations Associate
Kantar/Vivvix
04.2023 - Current
Performance Analyst
Grey93
04.2022 - 12.2022
Bilingual Customer Success Coordinator
International Financial Data Services
11.2019 - 10.2020
Jr. Market Research Analyst
Do It. (Startup)
09.2017 - 01.2018
Digital Content Contributor
Inter Fan Club Blog
05.2016 - 07.2017
Master of Science - Marketing Management
GBSB Global Business School
05.2001 -
Bachelor of Science - Specialist in Anthropology, Minor in English
University of Toronto
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