Cynthia Rios
Hemet
Summary
Dynamic Registration Coordinator with a proven track record at Maya Md, excelling in data integrity and patient experience. Skilled in EMR systems and customer service, I effectively streamlined processes, enhancing workflow efficiency and reducing wait times. Recognized for my collaborative approach and ability to resolve complex issues, ensuring high-quality patient care.
Overview
8
8
years of professional experience
Work History
Registration Coordinator
Maya Md
Boston, MA
03.2025 - Current
- Coordinated patient registration processes to ensure efficient workflow and accurate data collection.
- Streamlined appointment scheduling, enhancing patient access and reducing wait times.
- Implemented quality control measures to maintain data integrity in electronic health records.
- Collaborated with healthcare providers to optimize registration protocols and improve patient experience.
- Maintained up-to-date knowledge of industry trends, integrating new methods into the registration coordination process as needed for continued success in the role.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communication through multiple EMR platforms
- Knowledge of EMR’s
Enrollment Specialist
Virtare Health
San Diego, CA
12.2020 - 03.2025
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Handled new enrollments by entering customers' data and reviewing information.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Lead Beauty Advisor
Sephora
Riverside, CA
07.2018 - 12.2022
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Cleaned shelves, counters and tables to maintain organized store.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science -
Rio Hondo College
Whittier, CA06-2019
Skills
- Data entry
- Deadline management
- Insurance verification
- Report generation
- Team collaboration
- Time management
- Telephone and email skills
- Customer service background
- Multitasking
- HIPAA compliance
- Cold calling
- Communication skills
- Administrative support
- EMR knowledge
- Excel
- Processing Faxes
- Registration skills
Languages
English
Professional
Education and Training
other
Timeline
Registration Coordinator
Maya Md
03.2025 - Current
Enrollment Specialist
Virtare Health
12.2020 - 03.2025
Lead Beauty Advisor
Sephora
07.2018 - 12.2022
Associate of Science -
Rio Hondo College