Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Cynthia Madrigal

Murrieta

Overview

9
9
years of professional experience

Work History

Member Advisor

IDIQ
07.2023 - Current
  • Specialized in assisting members with account access and service inquiries.
  • Streamlined cancellation workflows while promoting retention initiatives.
  • Exhibited in-depth knowledge of product specifications.
  • Secured a position in the top 10 for most categories in KPI reports consistently month after month.
  • Recognized as leading QA CA across the company for majority of months since September 2024.

Call center specialist

Bright Solar
05.2021 - 06.2023
  • Ranked among the top 20% in sales and installations in 2021.
  • Secured the second position in sales and installations among all locations in 2022.
  • Maintained a top 15% production ranking from start date to present.
  • Mastered appointment setting accuracy by consistently meeting established standards.
  • Recognized as the leading performer for achieving 100% accuracy scores.
  • Answer 350–500+ calls a day
  • Drafted comprehensive Spanish scripts and counterarguments for business operations.
  • Experienced in persuading hesitant responses into affirmative ones.
  • Easily adapted to new procedures and criteria.

Shift Supervisor

Jack in the Box
02.2017 - 05.2021
  • Directed and trained team members on food preparation, presentation, and quality standards.
  • Oversaw allocation of break and meal times.
  • Communicated and filed incident reports.
  • Monitored and maintained compliance with appearance and sanitation guidelines.
  • Managed cash handling processes, including register balancing and securing profits in the onsite safe.

Sales Associate

Sunglasses Boutique
10.2016 - 02.2017
  • Executed daily opening and closing tasks.
  • Maintained precise records of inventory counts.
  • Handled register balancing to achieve precise transaction records.
  • Boosted profits by implementing successful upselling techniques.

Education

Graduate - Cosmetology

Marinello School of Beauty
Murrieta
01.2012

Graduate - undefined

Vista Murrieta High School
Murrieta
01.2011

Skills

  • Efficient in a high stress environment
  • Proficient in Microsoft Excel and Word
  • Customer service, being able to carry out conversations and exceeding expectations
  • Easily trained
  • Strong work ethic

LANGUAGES

English and Spanish

Awards

#1 agent in 100% accuracy scores., Employee of the month March 2022.

Timeline

Member Advisor

IDIQ
07.2023 - Current

Call center specialist

Bright Solar
05.2021 - 06.2023

Shift Supervisor

Jack in the Box
02.2017 - 05.2021

Sales Associate

Sunglasses Boutique
10.2016 - 02.2017

Graduate - Cosmetology

Marinello School of Beauty

Graduate - undefined

Vista Murrieta High School

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Cynthia Madrigal