Cynthia Madrigal
Murrieta
Overview
9
9
years of professional experience
Work History
Member Advisor
IDIQ
07.2023 - Current
- Specialized in assisting members with account access and service inquiries.
- Streamlined cancellation workflows while promoting retention initiatives.
- Exhibited in-depth knowledge of product specifications.
- Secured a position in the top 10 for most categories in KPI reports consistently month after month.
- Recognized as leading QA CA across the company for majority of months since September 2024.
Call center specialist
Bright Solar
05.2021 - 06.2023
- Ranked among the top 20% in sales and installations in 2021.
- Secured the second position in sales and installations among all locations in 2022.
- Maintained a top 15% production ranking from start date to present.
- Mastered appointment setting accuracy by consistently meeting established standards.
- Recognized as the leading performer for achieving 100% accuracy scores.
- Answer 350–500+ calls a day
- Drafted comprehensive Spanish scripts and counterarguments for business operations.
- Experienced in persuading hesitant responses into affirmative ones.
- Easily adapted to new procedures and criteria.
Shift Supervisor
Jack in the Box
02.2017 - 05.2021
- Directed and trained team members on food preparation, presentation, and quality standards.
- Oversaw allocation of break and meal times.
- Communicated and filed incident reports.
- Monitored and maintained compliance with appearance and sanitation guidelines.
- Managed cash handling processes, including register balancing and securing profits in the onsite safe.
Sales Associate
Sunglasses Boutique
10.2016 - 02.2017
- Executed daily opening and closing tasks.
- Maintained precise records of inventory counts.
- Handled register balancing to achieve precise transaction records.
- Boosted profits by implementing successful upselling techniques.
Education
Graduate - Cosmetology
Marinello School of Beauty
Murrieta01.2012
Graduate - undefined
Vista Murrieta High School
Murrieta01.2011
Skills
- Efficient in a high stress environment
- Proficient in Microsoft Excel and Word
- Customer service, being able to carry out conversations and exceeding expectations
- Easily trained
- Strong work ethic
LANGUAGES
English and Spanish
Awards
#1 agent in 100% accuracy scores., Employee of the month March 2022.
Timeline
Member Advisor
IDIQ
07.2023 - Current
Call center specialist
Bright Solar
05.2021 - 06.2023
Shift Supervisor
Jack in the Box
02.2017 - 05.2021
Sales Associate
Sunglasses Boutique
10.2016 - 02.2017
Graduate - Cosmetology
Marinello School of Beauty
Graduate - undefined
Vista Murrieta High School