Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Mori

Kelowna,BC

Summary

Highly experienced in customer service and hospitality with excellent oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by listening and understanding customer needs and providing exceptional, personalized service to build loyalty and trust.

Overview

20
20
years of professional experience

Work History

Member Advisor

Valley First Credit Union
02.2015 - Current
  • Delivered exceptional customer service through active listening, empathy, and understanding of member needs
  • Maintained strict adherence to compliance guidelines while processing transactions and managing accounts
  • Provided ongoing support to members, ensuring prompt resolution of issues and concerns
  • Consistently met or exceeded sales targets through proactive outreach efforts through in person conversation as well as over the phone or e-mail
  • Participated and volunteered in several community events and organizations such as the Kelowna Food Bank and Kelowna Women's Shelter
  • Performed other branch related tasks such as ordering of supplies, marketing, and training

Food and Beverage Attendant

Rose's Waterfront Pub
05.2004 - 10.2017


  • Delivered exceptional service in a high volume, fast-paced environment
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones
  • Training of new staff and ability to give positive feedback and support as well as recommendations for efficiency improvement

Food and Beverage Supervisor

Chop Steakhouse & Bar
06.2014 - 03.2015
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery by the entire restaurant team
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques
  • Use of computerized spreadsheets to input daily/nightly sales numbers as well as staff hours
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload

Education

Business Administation Diploma - Business Administration

Red Deer College
Red Deer, AB

High School Diploma -

St. Mary's High School
Vegreville, AB

Skills

  • Exceptional communication and interpersonal skills
  • Ability to train and supervise others
  • Experience with computer programs such as Microsoft office, excel, workbook
  • Ability to work independently and as part of a team
  • Excellent and proven customer service record
  • Strong written and verbal skills
  • Ability to work and multitask in a fast-paced environment to reach goals and deadlines

Timeline

Member Advisor

Valley First Credit Union
02.2015 - Current

Food and Beverage Supervisor

Chop Steakhouse & Bar
06.2014 - 03.2015

Food and Beverage Attendant

Rose's Waterfront Pub
05.2004 - 10.2017

Business Administation Diploma - Business Administration

Red Deer College

High School Diploma -

St. Mary's High School

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Kimberly Mori