Cynthia Jacobs

• Maintained clean and orderly work station.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Cleaned up gas and other spills in accordance with spill procedures.
• Built trustful relationships with customers to encourage return visits.
• Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
• Pumped gas for guests and took payments.
• Maintained inventory of all saleable items.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Assisted with inventory management, helping to keep stock levels consistent and uptodate.
• Handled customer inquiries and resolved issues promptly, ensuring repeat business.
• Completed daily paperwork accurately, streamlining administrative processes for management review.
• Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
• Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
• Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
• Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
• Facilitated sales of services and goods.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
• Created attractive merchandise diplays to entice customers to make purchases.
• Promoted special offers and discounts to customers to maximize sales.
• Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.

• Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
• Quickly and accurately counted drawers at start and end of each shift.
• Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Built positive relationships with customers to increase repeat business.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

I loved the work. I left because of jealousy