Varris Varris
Halifax
Summary
Dynamic professional with extensive experience in customer service and problem-solving, notably at MCI Sydney Call Center. Proven ability to enhance customer satisfaction through effective communication and efficient issue resolution. Skilled in cash handling and maintaining cleanliness, fostering a welcoming environment that encourages repeat business. Strong team player committed to operational excellence.
Overview
3
3
years of professional experience
Work History
Gas Station Attendant
North Sun Energy
11.2024 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Maintained inventory of all saleable items.
Call Center Representative
MCI Sydney Call Center
04.2022 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Kitchen Supervisor
DME Investment Inc.
08.2023 - 04.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
GED -
Douglas College
New Westminster, None07-2024
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Cash handling
- Problem-solving
- Customer support
- Call center customer service
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Appointment scheduling
- Answering questions
Languages
English
Full Professional
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Hiking
- Rock Climbing
- Camping
- Playing Sports
Timeline
Gas Station Attendant
North Sun Energy
11.2024 - Current
Kitchen Supervisor
DME Investment Inc.
08.2023 - 04.2024
Call Center Representative
MCI Sydney Call Center
04.2022 - 08.2024
GED -
Douglas College
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