Cynthia Gutsa
North York,ON
Summary
Driven and successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
6
6
years of professional experience
Work History
Co-op Student Advisor
University of Waterloo
Toronto, ON
11.2022 - Current
- Coordinated recruitment and placement of training program participants.
- Directed and participated in recruitment and enrollment activities.
- Participated in campus-wide committees related to student services initiatives.
- Resolved students' personal and interpersonal conflicts with short-term counseling services during school hours.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
Service Consultant
Airswift
Calgary, AB
09.2022 - 01.2023
- Communicated effectively with service team and clients to ensure successful onboarding.
- Facilitated onboarding and training processes for new hires.
- Maintained accurate records of recruitment activity and candidate information in the HR database.
- Maintained and updated appointment schedules, employee records, including employee benefits, compensation, and hiring/termination paperwork.
- Developed job postings, job descriptions, and job advertisements.
- Assisted with employee performance reviews and disciplinary action.
HR and Sales Administrative Assistant
Omni Hair
Calgary, AB
01.2021 - 11.2022
- Conducted market research and reported on competitors.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Answered phone calls, responded to emails and provided general information regarding human resources matters.
- Created and maintained internal job descriptions and postings.
- Conducted employment verification and background investigation to facilitate hiring process.
International Student Recruitment Advisor
University of Calgary
Calgary, AB
02.2021 - 03.2022
- Developed and implemented innovative methods to attract and maximize student recruitment.
- Met and exceeded all recruitment sales and marketing targets for the region and for the year.
- Assessed international academic transcripts - familiar with multiple international curricula
- Provided guidance and advice to international students on the recruitment process and other related topics
- Advised international students on academic and career opportunities at the university.
Server
The Den
Kamloops, BC
01.2018 - 04.2020
- Informed customers of daily specials and signature menu items, providing excellent customer service.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Coordinator, International Marketing and Events
Thompson Rivers University
Kamloops, BC
05.2019 - 03.2020
- Managed domestic and international marketing campaigns, including budgeting, event planning and execution, and promotional material development
- Coordinated and implemented local and global events, including student orientation, trade shows, conferences, and webinars
- Effectively managed a team of 25 Student Ambassadors and international network of educational agents
- Researched new international markets for potential expansion, and launched multiple digital campaigns
- Managed customer service inquiries and admissions email inbox supporting international student inquiries.
Education
BBA in Human Resources -
Thompson Rivers University
12.2020
Skills
- Customer Service
- Administrative Assistance
- Operations Support
- Punctual and Reliable
- Information Research and Sourcing
- Event Planning
Timeline
Co-op Student Advisor
University of Waterloo
11.2022 - Current
Service Consultant
Airswift
09.2022 - 01.2023
International Student Recruitment Advisor
University of Calgary
02.2021 - 03.2022
HR and Sales Administrative Assistant
Omni Hair
01.2021 - 11.2022
Coordinator, International Marketing and Events
Thompson Rivers University
05.2019 - 03.2020
Server
The Den
01.2018 - 04.2020
BBA in Human Resources -
Thompson Rivers University