Summary
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Ezenwaka

Welland,ON

Summary

Dynamic Customer Service Representative with a proven track record at Eccaskin, enhancing customer satisfaction through critical thinking and tailored support. Skilled in data entry and call management, I excelled in maintaining organized databases and delivering prompt service, significantly improving customer engagement and loyalty.

Work History

Customer Service Representative

Eccaskin
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained organized and detailed database to develop promotional sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Cosmetic Science

Beauty Therapy Institute
South Africa
07.2023

Skills

  • Critical thinking
  • Data entry
  • Customer service
  • Active listening
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Call management
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Data collection
  • Quality control
  • Brand representation

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

Eccaskin

Cosmetic Science

Beauty Therapy Institute
Cynthia Ezenwaka