Cushla Melville
Dunedin,Otago
Summary
I have a diverse range of work experience, communication abilities and customer service backgrounds. Quick learner and adapter to new circumstances and challenges paired with in-depth knowledge of hospitality and coffee-making. I work well under pressure and in fast-paced settings. I have a Bachelors of Psychology and TESOL certification which I believe . I have experience with students at elementary and tertiary levels and adult learners with diverse cultural and ethnic backgrounds. Accustomed to both in-person and online environments. I also have knowledge of standard psychological assessment instruments of personality and intellectual functions and am an empathetic communicator.
Overview
7
7
years of professional experience
Work History
Barista
Ward St Depot Cafe
10.2021 - 08.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista/Server
Toitu Cafe
10.2021 - 08.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Teacher, Practicum (unpaid as Part of TESOL Qual)
Otago University
02.2022 - 11.2022
- Shifted between formal and informal methods of teaching to keep students engaged.
- Planned and implemented integrated lessons to meet national standards.
- Created lessons and online testing materials to facilitate remote learning.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Duty Manager
SUBWAY®Restaurants
01.2017 - 01.2021
- Coordinated with suppliers and vendors to determine availability of required food supplies.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Defined clear targets and objectives and communicated to other team members.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Fashion and Commercial Model
Aart Model Management
03.2017 - 08.2019
- Posed for photo shoots to showcase clothing designs and accessories.
- Walked runways to introduce new collections.
- Remained focused, motivated and professional throughout long shoots and events.
Teacher's Assistant
Big Brother Mouse
02.2018 - 02.2018
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Arts - Psychology
University of Otago
Dunedin, New Zealand02.2024
Bachelor of Arts - Teaching English As A Second Language, TESL
University of Otago
Dunedin, New Zealand02.2024
Skills
- Active listener
- Cleaning and sanitizing
- Food Preparation
- Lesson Planning
- Till Counting
- Written and verbal communication
- Order Taking
- Individualized Education Plans
- TESOL Teaching Certification
- Front of House Management
- Inventory control and record keeping
- Organization and prioritization
- Classroom Management
- Behavior redirection
- Small Group Support and Assistance
- Calm and Patient Demeanor
- Attendance Tracking
- Relationship Building
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Teacher, Practicum (unpaid as Part of TESOL Qual)
Otago University
02.2022 - 11.2022
Barista
Ward St Depot Cafe
10.2021 - 08.2023
Barista/Server
Toitu Cafe
10.2021 - 08.2023
Teacher's Assistant
Big Brother Mouse
02.2018 - 02.2018
Fashion and Commercial Model
Aart Model Management
03.2017 - 08.2019
Duty Manager
SUBWAY®Restaurants
01.2017 - 01.2021
Bachelor of Arts - Psychology
University of Otago
Bachelor of Arts - Teaching English As A Second Language, TESL
University of Otago
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