Curtis Umbelina
Mississauga,ON
Summary
Safety conscious individual offering years of expertise in aviation industry. Knowledgeable and real go-getter. Using diverse experience in below wing and above wing airline services. Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
Work History
Conductor
Canadian National Railway
Kitchener, ON
08.2023 - Current
- Conducted safety inspections of train equipment prior to each trip.
- Monitored the speed, distance traveled, and time of train travel.
- Ensured compliance with all applicable railroad rules and regulations.
- Maintained communication with dispatchers and other crew members via radio or other methods.
- Prepared reports related to delays, accidents, and other incidents on board the train.
- Performed daily maintenance checks of locomotive equipment as required by company policies.
- Operated switches, signals, crossings, and other railway devices along the route.
- Inspected track for obstructions or defects that could impact safe operation of the train.
- Followed strict safety protocols at all times while operating a train engine.
- Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
Airport Ramp Agent
Menzies Aviation
Toronto, ON
09.2015 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Oversaw and managed loading, unloading and security of aircraft cargo.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer questions regarding procedure and services.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Retail Sales Associate
Rona
Mississauga, ON
02.2015 - 05.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Landscape Laborer
Toilas Landscaping
Missisauga, ON
04.2014 - 01.2015
- Planted flowers, bushes, shrubs, trees and grass.
- Removed and properly disposed of debris to maintain worksite safety.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Retail Assistant
Longos
Missisauga, ON
01.2014 - 01.2015
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Offered friendly greetings and assistance to incoming customers.
Retail Assistant
Toys R Us
Missisauga, ON
01.2012 - 01.2013
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Offered friendly greetings and assistance to incoming customers.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Education
GED -
George Brown College
Toronto, ON06.2015
Skills
- Arrival/departure procedures
- Aircraft safety checks
- Customer Support
- Safety regulations
- Customer Service
- In-store support
- Product organization
- Retail sales customer service
- Security processes
- Baggage oversight
Timeline
Conductor
Canadian National Railway
08.2023 - Current
Airport Ramp Agent
Menzies Aviation
09.2015 - Current
Retail Sales Associate
Rona
02.2015 - 05.2015
Landscape Laborer
Toilas Landscaping
04.2014 - 01.2015
Retail Assistant
Longos
01.2014 - 01.2015
Retail Assistant
Toys R Us
01.2012 - 01.2013
GED -
George Brown College
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