Carolyn Durham
Bristow,OK
Summary
Detail-oriented and results-driven professional with experience in data entry, operations management, and customer service. Proven ability to grow markets, build strong teams, and develop community relationships. Skilled in KPI tracking, workflow improvement, and maintaining accurate, confidential data in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Market Manager
Mobile Management Inc
07.2018 - Current
- Manage and grow multiple markets through strategic planning and performance tracking
- Build and support teams to improve productivity and service quality
- Monitor KPIs and prepare reports to drive business decisions
- Enter, review, and maintain operational, sales, and customer data
- Audit records for accuracy and compliance
- Maintain organized and confidential digital files
- Verify data with vendors and internal teams
- Manage scheduling, inventory records, and documentation
- Develop and maintain strong community and business relationships
- Improve workflows to increase efficiency and reduce errors
Guest Services Representative
Bristow Medical Center
01.2017 - 01.2018
- Greet and assist visitors and patients with directions and information
- Escort guests and provide mobility assistance as needed
- Clean and sanitize high-touch areas and public spaces
- Follow infection control, safety, and HIPAA guidelines
- Support patients and families while resolving concerns professionally
Education
High School Diploma -
Broken Arrow High School
01-1995
Skills
- Data Entry & Record Management
- KPI Tracking & Reporting
- Team Building & Leadership
- Market Growth & Development
- Community Relationship Management
- Spreadsheet Management
- Basic Data Analysis
- Customer Service
- Administrative Support
- Attention to Detail
- Confidential Data Handling
Languages
English
Full Professional
Certification
- Certified On-Site, Online, and Mobile Notary
- Commission Expiration: June 25, 2029
Timeline
Multi-Market Manager
Mobile Management Inc
07.2018 - Current
Guest Services Representative
Bristow Medical Center
01.2017 - 01.2018
High School Diploma -
Broken Arrow High School