Csarina Botts
Folsom
Summary
Versatile professional with extensive hospitality experience and strong administrative skills. Proven track record in managing office operations, coordinating schedules, and training staff while upholding high service standards. Committed to enhancing guest interactions and ensuring efficient operational workflows. Recognized for exceptional customer service and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Office Administrator/Manager
Craig Roberts Home Improvements Inc.
El Dorado Hills
04.2021 - Current
- Managed daily office operations, streamlining processes to support efficient workflow.
- Coordinated staff and client schedules, ensuring timely appointments and optimal use of time.
- Maintained organized filing systems for documents and records.
- Trained new employees on administrative processes and tools.
- Interacted with customers and personnel, addressing inquiries through phone and email to enhance communication.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Server
Iron Horse Tavern
Folsom
01.2020 - 04.2021
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues promptly.
- Processed payments and managed cash register operations effectively.
Bartender/ Server / Pool & Rooftop Attendant
The Kimpton Sawyer Hotel
Sacramento
04.2018 - 03.2020
- Deliver upscale dining and beverage service, including bottle service and curated rooftop pool experiences, to luxury hotel guests and VIP clientele.
- Anticipate and respond to guest preferences with personalized, complimentary touches that elevate the overall guest experience.
- Engage with patrons to enhance pool and nightlife atmosphere, contributing to repeat business and positive guest feedback.
- Mixed cocktails and served beverages, elevating guest experiences and satisfaction.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server & Wing Certified Trainer (WCT)
Buffalo Wild Wings
Natomas
04.2016 - 06.2018
- Advanced from host to server and achieved bartending position, demonstrating versatility and commitment to service.
- Provided fast, courteous service for up to ten families simultaneously while ensuring accuracy and attention to detail.
- Obtained Wing Certified Trainer (WCT) credential; trained and onboarded new servers for openings of new restaurants.
- Contributed to operations of high-volume casual dining restaurant focused on sports entertainment.
Barista
Starbucks Coffee
Sacramento
02.2016 - 10.2016
- Built strong rapport with regular customers and coworkers, contributing to a welcoming, fast-paced store environment.
- Prepared customized beverages and food items to brand specifications while maintaining excellent customer service standards.
- Supported a productive and positive team environment during high-traffic shifts and promotional launches.
Server, Cashier & Line Cook
Pizza Factory
Valley Springs
06.2013 - 01.2016
- Simultaneously worked multiple front- and back-of-house positions, including server, cashier, phone host, and full-service line cook.
- Identified guest needs proactively and delivered a consistently positive restaurant experience for customers and crew members.
- Maintained a clean, organized, and safe work environment in compliance with food safety standards.
- Operated a family-owned full-service pizzeria that provided dine-in, take-out, and delivery services to customers.
Education
High School Diploma -
Calaveras High School
San Andreas, CA08-2014
Skills
- Office operations
- Schedule coordination
- Customer relationship management (CRM)
- Invoice tracking
- Cash handling/Banking Deposits
- Inventory management
- Some QuickBooks Experience
- POS systems
- Staff training & onboarding
- Filing/Faxing/Scanning
- Microsoft expertise
- Multi-tasking
- Working under pressure
- Detail-focused
- Team-oriented
- Conflict resolution
- Communication
Timeline
Office Administrator/Manager
Craig Roberts Home Improvements Inc.
04.2021 - Current
Server
Iron Horse Tavern
01.2020 - 04.2021
Bartender/ Server / Pool & Rooftop Attendant
The Kimpton Sawyer Hotel
04.2018 - 03.2020
Server & Wing Certified Trainer (WCT)
Buffalo Wild Wings
04.2016 - 06.2018
Barista
Starbucks Coffee
02.2016 - 10.2016
Server, Cashier & Line Cook
Pizza Factory
06.2013 - 01.2016
High School Diploma -
Calaveras High School