Lisa Di Pinto
Vaughan
Summary
Detail-oriented administrative and legal support professional skilled in managing confidential records, tracking budgets, and facilitating efficient communication between teams. Adept at preparing briefing materials and maintaining compliance documentation, ensuring streamlined operations in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Office Manager / Legal Administrator
Trinity Point Developments
Vaughan
01.2023 - Current
- Liaise with legal counsel, consultants, municipal offices, and internal teams to support approvals and regulatory compliance.
- Manage regulatory documentation including Tarion, HCRA, insurance records, leases, and compliance reports.
- Provide confidential administrative support to executive leadership, including preparation of correspondence, reports, briefing materials, and presentations.
- Coordinated meetings, prepared agendas, compiled background materials, documented minutes, and tracked follow-up actions to ensure accountability.
- Maintained financial tracking spreadsheets, monitored expenditures, and supported timely invoice processing and reconciliations.
- Served as HR liaison for office staff, facilitating scheduling, onboarding, and resolution of personnel matters.
Customer Service Manager
Mosaik Homes
GTA
01.2021 - 01.2022
- Coordinated communications and meetings among homeowners, trades, Tarion representatives, and management to facilitate resolution of issues and improve stakeholder engagement.
- Responded to inquiries and service requests, ensuring compliance with corporate policies and regulatory standards while enhancing customer satisfaction.
- Maintained accurate records, reports, and correspondence related to inspections, deficiencies, and warranty claims.
- Utilized NewStar software to track progress and generate management reports, streamlining information flow for decision-making.
Project Coordinator
Goldpark Homes
GTA
01.2018 - 01.2019
- Coordinated approvals and managed correspondence with legal teams, consultants, and municipal departments to ensure project compliance.
- Prepared reports, tracked project milestones, and maintained spreadsheets and databases.
- Delivered administrative and documentation support for residential projects, facilitating permit applications and municipal submissions.
Service Manager
Highcastle Homes
GTA
01.2017 - 01.2018
- Acted as liaison between homeowners, trades, and regulatory bodies.
- Trained new staff on documentation standards and customer service protocols.
- Organized meetings, inspections, and follow-ups while maintaining accurate documentation and reports.
Customer Service Manager
Mosaik Homes
GTA
01.2016 - 01.2017
- Responded to inquiries and service requests, ensuring compliance with corporate policies and regulatory standards to enhance customer satisfaction.
- Coordinated communications and meetings among homeowners, trades, Tarion representatives, and management to facilitate issue resolution.
- Maintained accurate records, reports, and correspondence regarding inspections, deficiencies, and warranty claims to support effective resolution processes.
- Utilized NewStar software to track progress and generate management reports.
Service Manager / Project Coordinator
Fernbrook Homes
GTA
01.2010 - 01.2016
- Coordinated administrative, customer service, and project support for multiple developments, enhancing overall project execution.
- Developed correspondence, reports, training materials, and internal documentation to ensure clarity and consistency across teams.
- Maintained detailed records of service requests, claims, and compliance tracking to support operational transparency and accountability.
Senior Instructional Designer
Moneris Solutions
Toronto
01.2001 - 01.2004
- Researched, wrote, edited, and developed training programs and presentations that enhanced knowledge and skills of corporate teams.
- Designed engaging learning experiences using advanced instructional design principles.
- Collaborated with subject matter experts to create effective training materials.
- Developed and implemented e-learning modules using industry-standard tools.
Project Coordinator
Bank of Montreal
Toronto
01.2000 - 01.2001
- Tracked action items for corporate project teams, prepared reports to inform stakeholders, and processed invoices to ensure timely payments.
- Coordinated project schedules and resources for residential development projects.
- Managed communication between contractors, clients, and team members effectively.
- Organized project documentation and maintained accurate records for compliance.
Education
Early Childhood Education Diploma - High Honors
Stratford Career Institute
Toronto, ON01-2005
Senior Instructional Designer Certification -
Langevin Learning Services
Toronto, ON01-2001
Sociology - French (Major)
York University
North York, ON01-1995
Skills
- Office management
- Executive support
- Meeting coordination
- Agenda preparation
- Minute-taking
- Policy compliance
- Document management
- Office administration
- Financial reporting
- Reporting tools
- Financial tracking
- Stakeholder engagement
- Interdepartmental liaison
- Project management
- Reporting tools
- Presentation development
- Policy compliance
- Microsoft Office proficiency
- Proofreading skills
- Time management
- Team collaboration
- Relationship management
- Staff training
- Contract negotiation
- Office operations
- Customer relations
- Report preparation
- Contract negotiation
- Office operations
- Customer relations
References
Available Upon Request
Timeline
Office Manager / Legal Administrator
Trinity Point Developments
01.2023 - Current
Customer Service Manager
Mosaik Homes
01.2021 - 01.2022
Project Coordinator
Goldpark Homes
01.2018 - 01.2019
Service Manager
Highcastle Homes
01.2017 - 01.2018
Customer Service Manager
Mosaik Homes
01.2016 - 01.2017
Service Manager / Project Coordinator
Fernbrook Homes
01.2010 - 01.2016
Senior Instructional Designer
Moneris Solutions
01.2001 - 01.2004
Project Coordinator
Bank of Montreal
01.2000 - 01.2001
Early Childhood Education Diploma - High Honors
Stratford Career Institute
Senior Instructional Designer Certification -
Langevin Learning Services
Sociology - French (Major)
York University