César Muñoz Martínez
Montréal,Canada
Summary
Talented stock management professional with 5 years of experience in retail, customer service, international logistics, and transportation. Demonstrates strong decision-making and strategic planning skills, particularly in inventory control and communication. Adept at optimizing logistics and enhancing operational efficiency, delivering exceptional service across multiple regions.
Overview
5
5
years of professional experience
Work History
Passenger Assistant/ Customer Service
Airway Interline Services
Montreal, QC
11.2023 - Current
- Respond promptly to passenger complaints, resolving issues with professionalism and patience, particularly during high-pressure situations like flight delays or cancellations.
- Assist passengers with navigating the airport, including providing directions and answering inquiries in English, French, and Spanish.
- Stay updated on airline and airport regulations to provide the most accurate information and assistance.
- Maintain accurate records of passenger interactions, complaints, and resolutions for future reference.
- Assist in processing ticket purchases, refunds, and exchanges using travel reservation systems.
International Sales Executive
Unintran
Cancun, México
01.2021 - 08.2022
- Managed customer transactions, delivered exceptional customer service, maintained a clean checkout area, collaborated with team members, optimized checkout efficiency, cultivated strong client relationships, analyzed market trends, and prepared logistic routes.
Transportation Supervisor
Almex
Guadalajara, México
09.2019 - 12.2020
- Led a team of drivers, supervised daily transportation operations, monitored transportation schedules, ensured compliance with safety regulations, and optimized delivery efficiency.
Education
Certification - Language course in French
UQAM (Université Du Quebec à Montréal)
Montréal, Québec09.2024
Bachelor of Science (B.S.) - International Business
University of Guadalajara
Guadalajara, México05.2020
Skills
- Trilingual
- Sense of organization
- Problem-Solving
- Inventory control
- Adaptability
- Decision making
- Communication
- Strategic planning
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Native or Bilingual
Timeline
Passenger Assistant/ Customer Service
Airway Interline Services
11.2023 - Current
International Sales Executive
Unintran
01.2021 - 08.2022
Transportation Supervisor
Almex
09.2019 - 12.2020
Certification - Language course in French
UQAM (Université Du Quebec à Montréal)
Bachelor of Science (B.S.) - International Business
University of Guadalajara