Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christine Albino

Laval,Quebec

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Comerco Services Inc.
11.2006 - Current
  • with 35 years of experience, adept at handling contentious files and resolving complex cases.
  • demonstrating adaptability and problem-solving abilities in a fast-paced environment.
  • coaching, training, and monitoring calls to enhance team performance and customer satisfaction.
  • Monitoring calls made by representatives to ensure the quality of service provided to consumers
  • active listening skills, ensuring effective communication with clients.
  • Skilled in persuasion and maintaining patience to address customer needs
  • To contact the key personnel at our retailers and service centers to expedite repairs and resolve cases.

Scheduling Coordinator

Sceau Magie Seal
09.2001 - 12.2005
  • responsible for organizing technicians for fabric and leather treatments across the Quebec City, Ottawa, and Outaouais region
  • Proficient in data entry and managing administrative tasks, including redirecting calls to appropriate departments
  • Demonstrated ability to maintain efficient operations and enhance communication within the team.

Sales and Marketing Representative

Éditions Gladius Internationale Inc.
01.1997 - 12.1999
  • Sales representative specializing in selling board games to specialty stores in English-speaking provinces and the United States.
  • managing phone orders from merchants across Canada
  • assisting in advertising efforts in newspapers and on radio across Canada.
  • Responsible for advertising in newspapers and on radio throughout Canada
  • Actively represented the company at at major Toys & Games in Toronto, promoting products and building industry connections.


Hotel Front Desk Clerk

Hotel Quebec
06.1994 - 11.1996
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Best Western, Auberge St. Louis

Education

Hotel Receptionist -

École Samuel de Champlain
Quebec City, Quebec
05.1994

Bartending -

École de Tenue de Bar Marie Robitaille
Quebec City, QC
07.1993

Secretarial -

Eastern Quebec Learning Centre
Quebec City, QC
06.1992

General -

Quebec High School
Quebec City, QC
06.1989

Skills

  • Customer service
  • Communication skills
  • Trilingual
  • Coaching & Training
  • Quality Assurance
  • Active Listening
  • Problem Solving
  • Adaptability
  • Persuasion
  • Time Management
  • Active listening

Languages

English
Native or Bilingual
French
Professional Working
Portuguese
Limited Working

Timeline

Customer Service Representative

Comerco Services Inc.
11.2006 - Current

Scheduling Coordinator

Sceau Magie Seal
09.2001 - 12.2005

Sales and Marketing Representative

Éditions Gladius Internationale Inc.
01.1997 - 12.1999

Hotel Front Desk Clerk

Hotel Quebec
06.1994 - 11.1996

Bartending -

École de Tenue de Bar Marie Robitaille

Secretarial -

Eastern Quebec Learning Centre

General -

Quebec High School

Hotel Receptionist -

École Samuel de Champlain

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