Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Whibley

Kingston,Ontario

Summary

Dedicated Office Assistant with clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of software and history achieving high data output.


Overview

5
5
years of professional experience

Work History

Office Clerk/Receptionist

Findlay Foods
Kingston, ON
05.2021 - 04.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Server

The Jiffy Grill
Kingston, ON
05.2015 - 02.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Supervisor

Penningtons
Belleville, ON
2009 - 2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.

Customer Support Professional

Stream
Belleville, ON
01.2007 - 01.2008
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Troubleshot problems with software, hardware and networking for users.
  • Recognized escalation needs and connected customers with advanced support staff.
  • Assisted sales team by creating and maintaining supporting data files

Education

High School Diploma -

Bayside Secondary School
Belleville, ON
06.2005

Skills

  • Works well with others as well as independently
  • Reliable, trustworthy and mature
  • Motivated and goal oriented
  • Enthusiastic individual with the desire to continue learning
  • Able to work in fast paced environment and handle stress with ease
  • Able to multitask efficiently
  • Data Recording

Timeline

Office Clerk/Receptionist

Findlay Foods
05.2021 - 04.2022

Server

The Jiffy Grill
05.2015 - 02.2018

Customer Support Professional

Stream
01.2007 - 01.2008

Supervisor

Penningtons
2009 - 2011

High School Diploma -

Bayside Secondary School

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Crystal Whibley