Crystal Tillmanns
Edmonton,Alberta
Summary
I am currently looking to redirect my profession by working as an emergency responder with EPS. I feel that my skills, developed from owning and operating a business, would help me succeed in this position. As a franchise owner with a proven track record at Pet Planet Riverbend, I am adept in operations management and building strong customer relations.
Excelled in maintaining business profitability and fostering an inclusive culture, ensuring a competitive edge. Skilled in crisis management and effective communication, I led my team to exceed sales goals through strategic planning and exceptional service quality.
Overview
15
15
years of professional experience
Work History
Franchise Owner
Pet Planet Riverbend
Edmonton, AB
09.2009 - Current
- Oversaw cash management processes maintaining strict adherence to standards.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Built a team of top-performing staff, driving customer retention.
- Oversaw payroll, business planning and marketing for franchise operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Cultivated an inclusive workplace culture focusing on teamwork and open communication among employees.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Relationship building
- Customer relations
- Quality management systems
- Client service
- Staff management
- Sales leadership
- Crisis management
- Business management
- Service quality assurance
- Hiring and staffing
- Cash flow optimization
- Social media control
- Inventory control
- Direct sales
- Business growth initiatives
- Teamwork
- Customer service
- Problem-solving abilities
- Effective communication
- Decision-making
- Operational efficiency
- Team building
Timeline
Franchise Owner
Pet Planet Riverbend
09.2009 - Current