Crystal Tillmanns
Edmonton,Alberta
Summary
I am currently looking to redirect my profession by working as an emergency responder with EPS. I feel that my skills, developed from owning and operating a business, would help me succeed in this position. As a franchise owner with a proven track record at Pet Planet Riverbend, I am adept in operations management and building strong customer relations.
Excelled in maintaining business profitability and fostering an inclusive culture, ensuring a competitive edge. Skilled in crisis management and effective communication, I led my team to exceed sales goals through strategic planning and exceptional service quality.
Overview
15
15
years of professional experience
Work History
Franchise Owner
Pet Planet Riverbend
2009.09 - Current
- Oversaw cash management processes maintaining strict adherence to standards.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Built a team of top-performing staff, driving customer retention.
- Oversaw payroll, business planning and marketing for franchise operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Cultivated an inclusive workplace culture focusing on teamwork and open communication among employees.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Relationship building
- Customer relations
- Quality management systems
- Client service
- Staff management
- Sales leadership
- Crisis management
- Business management
- Service quality assurance
- Hiring and staffing
- Cash flow optimization
- Social media control
- Inventory control
- Direct sales
- Business growth initiatives
- Teamwork
- Customer service
- Problem-solving abilities
- Effective communication
- Decision-making
- Operational efficiency
- Team building
Timeline
Franchise Owner
Pet Planet Riverbend
2009.09 - Current