Crystal Skelly
Kelowna ,BC
Summary
Office administration assistant recognized for exceptional productivity and efficient task execution. Expertise in time management, data entry, and customer service. Strong communication, adaptability, and problem-solving skills contribute to improved office operations. Dedicated to providing high-quality administrative support.
Overview
17
17
years of professional experience
Work History
Office Administration Assistant
R James Western Star
Kelowna, British Columbia
09.2025 - Current
- Streamlined operational workflows by implementing office procedures to reduce administrative delays.
- Maintained organized filing systems for paper and electronic documents to enhance information access.
- Directed incoming calls to appropriate personnel, ensuring smooth communication flow.
- Executed administrative tasks such as photocopying, faxing, and mailing packages efficiently.
- Ensured accuracy of daily bank deposits through meticulous transaction preparation.
- Managed event budgets in line with financial guidelines to optimize resource utilization.
- Conducted venue research, catering, and entertainment options for improved event planning.
- Audited documents for compliance with occupational health and safety regulations.
Property Management Assistant
CML Properties
Kamloops, British Columbia
06.2024 - 09.2025
- Facilitated tenant move-ins and move-outs by managing inspections, paperwork, and key exchanges.
- Handled tenant concerns by coordinating repairs and engaging relevant support services.
- Assisted property manager with routine inspections to uphold property standards and address maintenance issues.
- Monitored construction and maintenance project progress while providing updates to stakeholders.
- Coordinated marketing initiatives and organized open house events to attract potential tenants.
- Collaborated with legal counsel to proactively resolve tenant disputes and minimize conflicts.
- Managed high-volume invoice processing, ensuring timely vendor payments while meeting deadlines.
- Coordinated tenant communications regarding maintenance requests and lease agreements.
Appointment Coordinator
Kamloops Ford Lincoln
Kamloops, British Columbia
06.2022 - 05.2024
- Provided outstanding customer service, building strong, positive relationships with both new and returning clients, ensuring a high level of satisfaction.
- Adapted quickly to dynamic scheduling changes, efficiently adjusting appointments in response to last-minute requests from clients and service providers while maintaining a smooth workflow.
- Maintained accurate client records, ensuring up-to-date scheduling and contact details, contributing to seamless coordination of appointments and services.
- Enhanced client experience by promptly addressing concerns, communicating clearly about appointment details, and providing proactive solutions.
- Reduced no-show rates through proactive follow-up calls and email reminders, ensuring clients were informed and prepared for appointments.
- Assisted in training new staff members, ensuring they were equipped with the necessary skills and knowledge for effective appointment coordination and customer service best practices.
- Monitored accounts receivable and followed up on outstanding balances, ensuring timely collection and minimizing delays.
Office Assistant
Edward Jones
Kelowna, British Columbia
07.2018 - 06.2022
- Provided comprehensive clerical support to company staff by managing document copying, faxing, and filing, ensuring a well-organized office environment and easy access to critical files.
- Greeted visitors and clients professionally, offering friendly and knowledgeable assistance to create a positive and welcoming atmosphere.
- Managed client correspondence via email, phone, and postal mail, promoting clear communication and fostering positive relationships.
- Coordinated meeting schedules and calendars for multiple executives, enhancing time management and ensuring preparedness for all parties.
- Streamlined invoice processing, ensuring timely and accurate financial transaction recording to support operational efficiency.
- Minimized documentation errors by meticulously proofreading and editing materials, ensuring high-quality written communication.
- Handled sensitive information with discretion, adhering to strict confidentiality protocols to safeguard company data and protect client privacy.
Medical Office Assistant
Capri Centre Medical Walk In Clinic
Kelowna, British Columbia
12.2012 - 07.2018
- Scheduled patient appointments and proactively placed reminder calls, ensuring a seamless patient experience and reducing scheduling conflicts.
- Managed administrative duties, including answering phones, greeting patients, and performing data entry, while ensuring high efficiency and professionalism.
- Prepared and organized examination rooms, ensuring a clean and welcoming environment that promoted patient comfort and optimal care delivery.
- Maintained exam rooms and medical equipment, ensuring all areas were sanitized, restocked, and ready for use to support clinical operations.
- Assisted physicians during medical procedures, supporting patient safety and facilitating high-quality care.
- Streamlined insurance claim processing by verifying patient coverage and submitting documentation, contributing to timely billing and reduced delays.
- Supported new staff training, ensuring smooth onboarding and consistent adherence to office procedures, which contributed to maintaining a high standard of service across the team.
Barista
Blenz Coffee
Kelowna, British Columbia
05.2009 - 11.2012
- Enhanced customer satisfaction by preparing and serving high-quality beverages efficiently, ensuring each customer received an exceptional experience.
- Fostered repeat business by providing outstanding customer service and building strong rapport with patrons, creating a welcoming and loyal customer base.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience with personalized recommendations.
- Streamlined order processing with accurate cash handling and skilled use of point-of-sale system, enabling swift service and reducing wait times.
- Managed cash transactions with accuracy, consistently following proper cash handling procedures to maintain financial integrity and minimize discrepancies.
- Maintained clean, organized workspace to support safe, efficient operations.
- Monitored stock levels and assisted with restocking to minimize waste and ensure adequate inventory.
Education
Administrative Assistant Certificate - Admin
Okanagan College
Kelowna, BC06-2010
Medical Administrative Assistant Certificate -
Okanagan College
Kelowna, BC05-2014
High School Diploma -
Mount Boucherie Secondary School
Kelowna, BC01-2008
Skills
Data entry and file organization
- Spreadsheet management
- Invoice processing
- Accounts payable and receivable
- Scheduling and event coordination
- Travel arrangements
- OHS Safety member
- Team collaboration
- Negotiation and conflict resolution
- Training and development
- Social Club Chairman / Event Planner
References
References available upon request
Timeline
Office Administration Assistant
R James Western Star
09.2025 - Current
Property Management Assistant
CML Properties
06.2024 - 09.2025
Appointment Coordinator
Kamloops Ford Lincoln
06.2022 - 05.2024
Office Assistant
Edward Jones
07.2018 - 06.2022
Medical Office Assistant
Capri Centre Medical Walk In Clinic
12.2012 - 07.2018
Barista
Blenz Coffee
05.2009 - 11.2012
Administrative Assistant Certificate - Admin
Okanagan College
Medical Administrative Assistant Certificate -
Okanagan College
High School Diploma -
Mount Boucherie Secondary School