Crystal Robson

· Providing exceptional, friendly and knowledgeable service to new and existing clients.

· Receiving and making phone calls. Answering inquiries, giving

information, details about appointments.

· Helping clients fill out third party and financing applications

· Maintaining current client files and clinic records

· Processing hearing aid and accessory orders, assembling hearing aids for delivery

· Providing basic hearing aid maintenance and cleanings

· Proficient in Sycle processes, Microsoft Excel, Word

· Invoicing, processing third party payments, month end inventory

· First point of contact with clinic questions

· Worked with head office to answer clinic questions and problem solve

· Trained new hires

· On site training for new acquisitions

· Third Party support, training, collaborating in creating and updating third party documents for employees such as AADL

· Providing exceptional, friendly and knowledgeable customer service

· Answering inquiries, giving information, details about appointments.

· Helping clients fill out third party paperwork

· Processing hearing aid and accessory orders, assembling hearing aids for delivery

· Providing basic hearing aid maintenance and cleanings

· Proficient in BluePrint, Microsoft Excel, Word

· Invoicing, billing third parties directly and processing payments