Shelley Close

Front Reception

• Greet Clients
• Answer phones
• Scheduling of hearing tests, and fitting of hearing aids
• Complete WSBC paperwork and claim forms
• Filling out insurance claims
• Inventory management, including ordering of products and clinic supplies
• Cleaning of hearing aids for clients
• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing, on Accuro.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Adhered to strict cleaning protocols due to Covid guidelines.
• Restocked each exam room with supplies as required.
• Called and faxed pharmacies to submit prescriptions and refills.
• Received, recorded and addressed incoming and outgoing communication via phone and email.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Entered all information correctly on contracts for the rentals of storage units and products.
• Answered phone calls and addressed concerns and customer enquiries.
• Cleaning of storage units and property of Public Storage.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Cleaning of coffee equipment, when needed,
• Placed orders for clients.