Dedicated customer service representative with proven skills in complaint resolution and customer education. Committed to enhancing customer satisfaction and team collaboration.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
San Luis Obispo
05.2019 - Current
Resolved customer complaints to enhance satisfaction and loyalty.
Managed customer inquiries and provided accurate information on different waste services.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Took payments and assisted customer in setting up an online portal for Recurring Payments
Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
Collaborated with dispatchers, drivers, and management to address and resolve customer issues promptly.
Informed customers about effective recycling practices and proper disposal techniques. on recycling programs and proper waste disposal methods.
Worked directly with different cities and community service districts to make sure customers were abiding by city ordinances.