CRYSTAL Penney
Mississauga,ON
Summary
Dynamic leader with a proven track record at PUMP HOUSE GRILLE, enhancing operational efficiency and driving sales growth. Expert in strategic planning and team leadership, with a knack for fostering strong customer relationships. Achieved significant improvements in staff development and budget control, demonstrating both hard and soft skills essential for management success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
PUMP HOUSE GRILLE
Mississauga, Ontario
10.2024 - Current
- Prepared weekly schedules for staff members based on their availability.
- Developed and implemented effective strategies to maximize sales and profits.
- Analyzed financial data and prepared reports for senior management.
- Managed daily operations of the store, including scheduling and supervising staff.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Organized special events such as promotions or fundraisers to drive business growth.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured compliance with all applicable laws and regulations related to employment practices.
Bartender Supervisor
PUMP HOUSE GRILLE
Mississauga, Ontario
08.2021 - 10.2024
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Provided exemplary customer service at all times while interacting with patrons.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Reported any discrepancies in cash register funds to management.
- Maintained accurate records of sales transactions using point-of-sale system.
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
Accountant Clerk
NORTHERN RAINMAKERS
TORONTO, Ontario
03.2016 - 10.2020
- Ensured accuracy of financial information through regular reviews of account details.
- Processed customer invoices accurately and timely according to established procedures.
- Compiled data from multiple sources into meaningful reports for senior management review.
- Managed all accounting operations including billing, collections, accounts payable and receivable and payroll processing.
- Developed systems to enhance accuracy of accounting processes related to payables, receivables, payrolls.
- Reviewed expense reports for accuracy and completeness prior to payment processing.
Assistant Manager
TURTLE JACKS VAUGHAN
Vaughan, Ontario
05.2012 - 01.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Education
ACCOUNTING & PAYROLL ADMINISTRATOR - Accounting
Cdi College
06-2014
High School Diploma -
WESTON COLLIGIATE INSTITUTE
Toronto, ON06-1997
Skills
- Strategic planning skill
- Training and development skill
- Team leadership expertise
- Team leadership strength
- Customer relationship management (CRM)
- Staff management
- Staff development
- Operations management
- Budget control
- Employee scheduling
Certification
- SMART SERVE
Timeline
Assistant General Manager
PUMP HOUSE GRILLE
10.2024 - Current
Bartender Supervisor
PUMP HOUSE GRILLE
08.2021 - 10.2024
Accountant Clerk
NORTHERN RAINMAKERS
03.2016 - 10.2020
Assistant Manager
TURTLE JACKS VAUGHAN
05.2012 - 01.2016
ACCOUNTING & PAYROLL ADMINISTRATOR - Accounting
Cdi College
High School Diploma -
WESTON COLLIGIATE INSTITUTE