Gilbert Caigoy Jr.
Oakland
Overview
12
12
years of professional experience
Work History
Assistant General Manager
24 Hour Fitness
Fremont, CA
10.2023 - Current
- Led sales operations and coached 25+ representatives to achieve 103–148% of monthly revenue targets.
- Executed outbound follow-ups and reactivation campaigns to convert dormant leads into booked appointments.
- Conducted daily calls, consultations, and upsell conversations to drive new memberships and recurring revenue.
- Maintained 98% staff retention and improved customer satisfaction ratings from 3.6 to 4.0 stars.
- Tracked KPIs, pipeline activity, and forecasting through CRM reporting dashboards.
Personal Training Director
City Sports Club
11.2021 - 10.2023
- Owned full-cycle sales process from lead qualification to close for 388+ active clients.
- Increased department revenue by 487% through structured outbound cadence and referral generation.
- Managed and trained 15-person sales team on objection handling and consultative selling frameworks.
- Maintained
Field Sales Manager
Enjoy Technology
08.2018 - 11.2021
- Ranked Top 3 West Coast rep for revenue and customer satisfaction in consumer technology sales.
- Delivered product demos and discovery sessions to match solutions to customer needs.
- Utilized Salesforce, HubSpot, Zendesk, and ServiceTitan to manage pipeline and forecasting.
- Trained new reps on outreach strategy, CRM hygiene, and conversion optimization.
Outside Sales Representative
Quality First Home Improvement
02.2016 - 08.2018
- Generated self-sourced leads through cold prospecting and referrals.
- Closed high-ticket solar and home improvement contracts using consultative presentations.
- Recognized as top regional closer for territory performance.
Personal Trainer
California Family Fitness
03.2014 - 09.2015
- Built and maintained recurring client portfolio through outbound outreach and referrals.
- Sold service packages and maintained long-term customer relationships.
Education
High School Diploma - Psychology
Jesuit High School
Carmichael, CASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Business development
- Sales techniques
- Strategic planning skill
- Process improvements
- Sales forecasting
- Financial reporting
- Customer retention
- Workflow coordination
- Process improvement
- Sales coaching
- Google drive
- Budgeting expertise
- Marketing initiatives
- Business operations
- Training and development skill
- Team leadership strength
- Business operations background
- Customer service
- Staff hiring
- Effective leader
- Scheduling
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Customer relations
- Strategic planning
- Payroll administration and timekeeping
- Training management
- Relationship building
- Quality assurance
- Delegating work
- P&L management
- Sales tracking
Timeline
Assistant General Manager
24 Hour Fitness
10.2023 - Current
Personal Training Director
City Sports Club
11.2021 - 10.2023
Field Sales Manager
Enjoy Technology
08.2018 - 11.2021
Outside Sales Representative
Quality First Home Improvement
02.2016 - 08.2018
Personal Trainer
California Family Fitness
03.2014 - 09.2015
High School Diploma - Psychology
Jesuit High School