Crystal Pascua
Imperial Beach,CA
Summary
Detail-oriented and adaptable professional with extensive experience in fast-paced dining settings. Recognized for strong multitasking abilities and effective communication, ensuring timely order processing and optimal guest engagement. Ready to enhance operational efficiency and customer satisfaction.
Reference: Stefan Garcia Aleman
Position: Manager
Location: Aoki Teppanyaki
Contact: 808-404-1349
Reference: Stacy Chiller
Position: Manager
Location: Aoki Teppanyaki
Contact: 808-224-8631
Reference: John Martinez
Position: Manager
Location: Yogurstory
Contact: 808-726-5618
Overview
9
9
years of professional experience
Work History
Host
Aoki Teppanyaki Waikiki
2005 Kaila Rd, Honolulu, HI 96815
05.2026 - 09.2026
- Coordinated seating arrangements to optimize flow and enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Server
Liliha Bakery
2330 Kalakaua Ave, Honolulu, HI 96815
01.2025 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order processing efficiently, ensuring accuracy and timely delivery.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to facilitate smooth communication during peak hours.
Server, Host, Floater
Yogurstory
745 Ke'eamoku St, Honolulu, HI 96814
06.2021 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall operational efficiency.
- Trained new staff on menu knowledge and service protocols to maintain high standards.
- Collaborated with kitchen staff to streamline communication and improve food service timing.
- Assisted in inventory management, tracking supplies to reduce waste and optimize costs.
- Resolved customer complaints effectively, fostering a welcoming atmosphere and repeat business.
- Maintained cleanliness and organization of dining area, ensuring adherence to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Cream Pot
444 Niu St, Hawaiian Monarch Hotel, Honolulu, Hi
10.2019 - 03.2020
- Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction.
- Supported team members during busy shifts by providing assistance with food delivery.
- Adapted quickly to changing menu items and special requests from customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Basalt
2255 Kuhio Ave, Honolulu, Hi 96815
06.2017 - 02.2018
- Managed reservation systems, optimizing table turnover and guest flow during peak hours.
- Trained new hosts on customer service standards and operational procedures to enhance efficiency.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Wallace Rider Farrington High School
Kalihi, Honolulu HiSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Performance improvement
- Reliability
- Multitasking Abilities
- Cool under pressure
- Excellent communication
- Team collaboration
Timeline
Host
Aoki Teppanyaki Waikiki
05.2026 - 09.2026
Server
Liliha Bakery
01.2025 - 04.2025
Server, Host, Floater
Yogurstory
06.2021 - 01.2025
Server
Cream Pot
10.2019 - 03.2020
Host
Basalt
06.2017 - 02.2018
High School Diploma -
Wallace Rider Farrington High School