CRYSTAL L. KAPPLER
Riverside
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Crew Trainer
MCDONALD’S
06.2022 - Current
- Trained new employees on adequate customer care and health codes
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Ensured all customer orders were satisfactory
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Public Relations Intern
CSUSB COYOTE PR
01.2024 - 12.2024
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaign and events.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Contributed to enhancement of brand visibility by executing strategic public relations campaigns for the Communications and Media Department and PRSSA campus club.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Tracked media coverage, social media mentions, and other relevant metrics is necessary to assess effectiveness of PR efforts. PR strategy team analyzes data and prepares reports to measure impact of PR campaigns and adjust strategies accordingly.
- Conducting research, identifying target audiences, defining key messages, and determining best communication channels to reach audience.
Member Service Representative
ARROWHEAD LAKE ASSOCIATION
05.2020 - 11.2021
- Handled payment processing to maintain accurate financial records.
- Communicated with members about outstanding charges to ensure prompt resolution.
- Organized and dispatched critical documents, maintaining efficient workflow.
- Answered phones professionally, addressing customer queries and directing calls appropriately.
- Maintained and updated client accounts to reflect the latest data.
Education
Bachelor’s Degree - Relational And Organizational Communications
CALIFORNIA STATE UNIVERSITY OF SAN BERNARDINO
San Bernardino, CA05-2025
Skills
- Microsoft Outlook
- Microsoft Office
- Excel
- Powerpoint
- Employee training
- Cash handling
- Customer service
- Professionalism
- POS systems
Timeline
Public Relations Intern
CSUSB COYOTE PR
01.2024 - 12.2024
Crew Trainer
MCDONALD’S
06.2022 - Current
Member Service Representative
ARROWHEAD LAKE ASSOCIATION
05.2020 - 11.2021
Bachelor’s Degree - Relational And Organizational Communications
CALIFORNIA STATE UNIVERSITY OF SAN BERNARDINO
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