Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Jiang

Burnaby,BC

Summary

Experienced retail manager with 2 years of experience in managing teams, multitasking and delivering excellent customer service in high paced environments. Currently pursing a degree in Jewellery Design with a strong passion for creativity. Eager to enhance jewellery making skills and seeking opportunities within the jewellery industry to apply my design knowledge and retail expertise.

Overview

5
5
years of professional experience

Work History

Retail Manager

Kokomolo
Burnaby, British Columbia
04.2022 - Current
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Implemented new policies and procedures to improve efficiency.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Created weekly schedules for store employees according to labor laws and budget constraints.

Retail Sales Supervisor

Lacoste
Burnaby, British Columbia
08.2019 - 10.2020
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Opened and closed the store independently when needed and prepared the nightly bank drop for the manager.
  • Monitored inventory to recommend stock levels, maximizing profits, and minimizing losses.
  • Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions.
  • Trained new associates on cash register operations, including opening, conducting customer transactions, and balancing the drawer.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Diploma - Jewellery Design

Lasalle College Vancouver
Vancouver, BC
09-2024

Certificate - Graphic Design

British Columbia Institute of Technology
Burnaby, BC
06.2021

Skills

  • Promotions and specials
  • Team Building
  • Employee Scheduling
  • Store presentation
  • Staff Management
  • Training and mentoring
  • Inventory Control

Languages

  • English, Native Proficiency
  • Cantonese, Full Professional Proficiency

Timeline

Retail Manager

Kokomolo
04.2022 - Current

Retail Sales Supervisor

Lacoste
08.2019 - 10.2020

Diploma - Jewellery Design

Lasalle College Vancouver

Certificate - Graphic Design

British Columbia Institute of Technology

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Crystal Jiang