Crystal Gamache
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Xplore
10.2022 - 11.2023
- Take calls, Assist clients, Record data and data entry inputs
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined communication processes between departments to improve response times.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Travel Counselor
Amex GBT
11.2021 - 10.2022
- Take calls, Assist clients with travel reservations, Record data and data entry inputs
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Generated travel-related reports for clients to facilitate decision-making.
Sales Associate
Bluenotes
02.2020 - 11.2021
- Sanitize work stations, Assisted customers, Record data and data entry inputs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Teachers Assistant/Receptionist
La Cite, PEPA
09.2018 - 05.2019
- Receptionist, Maintained diligent records, Oversaw classroom during exams or when the professor was absent, Assisted in grading exams and weekly assignments.
Sales Associate
Gap
06.2015 - 09.2018
- Assisted customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Diploma - Tourism And Hospitality
La Cité
12.2019
Diploma - Business Administration
La Cite
Ottawa, ON06-2016
High School Diploma -
École Secondaire Catholique De Casselman
06-2013
Skills
- Bilingual
- Leadership
- Strong communication
- Adaptability
- Microsoft Office, Excel, Powerpoint, Adobe, HTML
- Credit Card Payment Processing
- Customer service
- Critical thinking
- Data entry
- Scheduling
- Customer Service
- Live chat support
- Translation and Interpretation Services
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Xplore
10.2022 - 11.2023
Travel Counselor
Amex GBT
11.2021 - 10.2022
Sales Associate
Bluenotes
02.2020 - 11.2021
Teachers Assistant/Receptionist
La Cite, PEPA
09.2018 - 05.2019
Sales Associate
Gap
06.2015 - 09.2018
Diploma - Tourism And Hospitality
La Cité
Diploma - Business Administration
La Cite
High School Diploma -
École Secondaire Catholique De Casselman
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