Crystal Fields
Toronto,Canada
Summary
Detail-oriented administrative professional with strong knowledge of medical standards and compliance. Proven expertise in inventory management, customer service, and office operations. Engages effectively with physicians, staff, and patients to enhance workflow and support organizational goals.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Dr W F Simmonds
03.2023 - Current
- Greeted patients warmly and efficiently upon arrival at the health center.
- Assisted with patient check-in and check-out to enhance overall clinic experience.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Communicated effectively with healthcare providers to relay important patient information.
- Maintained a clean and organized reception area to create a welcoming environment.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Coordinated insurance verification and managed billing inquiries to ensure efficient processing.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Managed patient records, ensuring accuracy and confidentiality of sensitive information.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided administrative and customer service support to enhance patient experience and streamline workflows.
- Processed referrals for specialist care at the request of physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained office supply inventory by ordering and restocking items to support daily operations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
Bayview Chiropractic Health Centre
08.2022 - 03.2023
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Assisted with patient check-in and check-out to enhance overall clinic experience.
- Checked patients in and out for appointments and collected co-payments.
- Welcomed patients with warmth and efficiency to enhance first impressions at health center.
- Organized and maintained reception area to foster a welcoming atmosphere for patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed payments, and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Provided administrative and customer service support to ensure smooth patient flow and positive experiences.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with patients with compassion while keeping medical information private.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Receptionist/Manager Duties/Key Holder
Look Hair Studio
06.2018 - 09.2021
- Greeted clients upon arrival, managed all clients/visitors and provided excellent customer service, Manager on duty when Salon Manger was not on site
- Answered, screened all incoming calls, booked and scheduled appointments on a daily basis using Milano Software
- Maintained a professional reception area
- Took and distributed messages while efficiently organizing incoming and outgoing mail to support daily operations
- Assisted with opening and closing salon, handling cash transactions, processing deposits, refunds, and exchanges to ensure financial accuracy
- Completed all daily tasks, printed paperwork and e-mails before the start of the shift
- Scheduled meetings with clients and team members to ensure effective communication
- Utilized MS Office fully in daily tasks and responsibilities, researched and retrieved information
Front Desk/Switchboard/Reservations Manager
Toronto Don Valley Hotel
04.2015 - 06.2018
- Controlled commissions of Booking.com and Expedia, Made reservations when third party requests via e-mail or fax
- Provided high-quality service to guests by coordinating with all necessary departments
- Accepted, confirmed, modified or cancelled room reservations, communicating future booking details to reservation personnel
- Assisted in pre-registration and blocking of rooms for Hotel room reservations, booked tour reservations wedding events for sales team
- Controlled commissions of Booking.com and Expedia
- Updated new room rates to opera system and company website daily or weekly
- Maintained guest accounts in accordance with the guest credit policy, communicating all direct invoicing information and all circumstances surrounding uncollected accounts to accounting personnel
- Executed emergency procedures promptly, ensuring guest safety and adherence to hotel policies
- Demonstrated flexibility by effectively completing various tasks and projects directed by hotel management
Education
Medical Office Administrator -
Medix College
Toronto, ON07-2022
Chain of Transmission and Risk Assessment -
01-2022
Covid + Critical Care Learning -
Covid Vaccine Clinic Admin and Complication of Onboarding Requirements
01-2022
WHMIS/WSIB Training -
12-2021
Though Patterns for a Successful Career, Mastering the Attitude of Success -
09-2021
Guest Service -
Hospitality Workers Training Centre
04-2015
Skills
Electronic health records
- EMR / EHR
- Appointment scheduling
- Patient management
- Patient billing
- Appointment management
- Clinical secretary
- Medical office administration
- Medical terminology
- Health Information Management
- HIPAA compliance
- Infection control
- Diagnostic testing
- Anatomy
- Terminology
- Workplace safety
- Insurance regulations
- Microsoft Word
- MS Office
- Opera
- Milano Software
- Software proficiency
- Typing and filing
- Customer service
- Patient reception management
- Patient scheduling
- Payment collection
- Appointment setting
- Reminder calls
- Answer telephones
- Time management
- Multitasking
- Attention to detail
- Workflow optimization
- Problem solving
- Decision-making
- Team player
- Team collaboration
- Team supervision
- Interpersonal skills
- Communication skills
- Effective communication
- Work ethic
- Adaptability
- Answer telephones
- Decision-making
Timeline
Medical Receptionist
Dr W F Simmonds
03.2023 - Current
Medical Receptionist
Bayview Chiropractic Health Centre
08.2022 - 03.2023
Receptionist/Manager Duties/Key Holder
Look Hair Studio
06.2018 - 09.2021
Front Desk/Switchboard/Reservations Manager
Toronto Don Valley Hotel
04.2015 - 06.2018
Medical Office Administrator -
Medix College
Chain of Transmission and Risk Assessment -
Covid + Critical Care Learning -
Covid Vaccine Clinic Admin and Complication of Onboarding Requirements
WHMIS/WSIB Training -
Though Patterns for a Successful Career, Mastering the Attitude of Success -
Guest Service -
Hospitality Workers Training Centre