Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Eagles

Bedford

Summary

Clinic Coordinator at ANSR Clinic with expertise in patient care coordination and insurance verification. Proven track record in enhancing patient experiences and ensuring confidentiality. Successfully managed appointment scheduling and billing processes, fostering strong relationships with healthcare providers and patients alike. Adept at administrative support, contributing to efficient clinic operations.

Overview

17
17
years of professional experience

Work History

Clinic Coordinator

ANSR Clinic
06.2023 - Current
  • Patient Management: - Guide clients through the process of accessing treatment for PTSD, anxiety disorders, major depressive disorder. Greet patients, schedule appointments, and manage patient inquiries both in person and over the phone. Maintain patient records, including demographics, medical history, and insurance information. - Ensure patient confidentiality and compliance with privacy regulations (e.g., HIPAA).
  • Appointment Coordination: - Schedule patient appointments, ensuring optimal utilization of healthcare providers' time. - Coordinate with healthcare professionals to manage their schedules, including booking consultations, procedures, and follow-up visits. - Send appointment reminders to patients and handle appointment rescheduling or cancellations.
  • Administrative Support: - Assist healthcare professionals with administrative tasks, such as preparing medical reports, correspondence, and other documentation. - Manage and maintain office supplies, equipment, and inventory. - Handle incoming and outgoing mail, emails, and faxes. - Maintain an organized filing system for patient records and administrative documents.
  • Billing and Insurance: - Verify insurance coverage and eligibility for patients. -Coordinate with insurance providers to resolve billing issues or claim rejections. Coordinate approvals through VAC and WCB.

Test To Protect Team Lead Staff

NS Health Authority
09.2021 - 06.2022
  • Assisted with all aspects of the covid testing program. Organized volunteers, administered tests, set up and tear down of off site testing.

Office Manager

INTENT
01.2009 - 01.2019
  • Office and account manager for communications agency that works exclusively with charities and non-profits. Responsible for growing and maintaining client relationships. Managed accurate invoicing of clients. Initiated document management to ensure supplier payment. Administered scheduling, budget control, risk mitigation, supplies ordering procedures. Ensured the documentation and facilitation of human resource details.

Education

Mental Health First Aide -

Mental Health Commission of Canada
Halifax, NS
02.2024

Office Administration - undefined

George Brown College
06.2018

De-escalating Potentially Violent Situations

Crisis & Trauma Resource Institute
Canada
08-2025

Skills

  • Patient confidentiality
  • Appointment scheduling
  • Medical terminology proficiency
  • Team collaboration
  • Problem-solving
  • Excellent communication
  • Effective communication
  • Patient care coordination
  • Healthcare administration
  • Critical thinking

Timeline

Clinic Coordinator

ANSR Clinic
06.2023 - Current

Test To Protect Team Lead Staff

NS Health Authority
09.2021 - 06.2022

Office Manager

INTENT
01.2009 - 01.2019

Office Administration - undefined

George Brown College

Mental Health First Aide -

Mental Health Commission of Canada

De-escalating Potentially Violent Situations

Crisis & Trauma Resource Institute

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Crystal Eagles