Crystal-Dawn ROSALES
Abbotsford,BC
Summary
A certified budtender with previous customer service / retail sales experience, alongside excellent time management and problem-solving skills. Equipped with the willingness to learn the budding cannabis retail industry, and ready to advance accurate information on strains, effects, and uses to recreational and medicinal customers in BC.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Various Dentists in Lower Mainland, BC
03.2001 - 02.2011
- Performed chair-side duties for general dentistry and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting.
Retail Sales Supervisor
Rogers Video
03.2008 - 01.2010
- Opened / closed store independently and prepared nightly bank drops.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Promotions Team Member - XFM
Rogers Communications
09.2001 - 08.2002
- Collaborated with marketing team to implement promotional campaigns.
Retail Sales Associate
Aldo Shoes
04.1998 - 11.2000
- Helped customers complete purchases, locate items, and join reward programs. Used system to locate inventory and place special orders.
Grocery Store Cashier
IGA Marketplace
08.1997 - 08.1998
- Reconciled cash drawer at start / end of each shift, accounting for errors.
- Cleaned and maintained store aisles and merchandise displays.
Drive-Thru Cashier
McDonald's Restaurant
05.1995 - 09.1997
- Took customer orders and accurately processed payments.
- Understood restaurant menu, limited-time offers and promotions.
Education
Certificate - Dental Assisting
University of The Fraser Valley
Abbotsford, BC2001
High School Diploma -
Langley Fine Arts School
Fort Langley, BC06-1997
Skills
- Product knowledge expert
- Cannabis Sommelier
- Friendly and outgoing
- Strong communications skills
- Excellent customer service
- Customer relationship building
- Cash handling
- POS system operations
- Merchandise display
- Stocking and receiving
- Store opening and closing
- Returns and exchanges
- Regulatory compliance
- Clean (class 5) BCDL
Certification
- "Selling It Right" Certification - 2025 - #3666189
- Cannabis Sommelier Certificate - 2025
- Retail Certification Program - Cannabis Training Canada - 2025
- Advanced Product Knowledge - Cannabis Training Canada - 2025
- DATAC Cannabis course - 2025
- DATAC Opioid OD Awareness course - 2025
- First Aid/CPR - Level 3 Certification - Canadian Red Cross - 2001 (expired, can be re-obtained)
Timeline
Retail Sales Supervisor
Rogers Video
03.2008 - 01.2010
Promotions Team Member - XFM
Rogers Communications
09.2001 - 08.2002
Certified Dental Assistant
Various Dentists in Lower Mainland, BC
03.2001 - 02.2011
Retail Sales Associate
Aldo Shoes
04.1998 - 11.2000
Grocery Store Cashier
IGA Marketplace
08.1997 - 08.1998
Drive-Thru Cashier
McDonald's Restaurant
05.1995 - 09.1997
- "Selling It Right" Certification - 2025 - #3666189
- Cannabis Sommelier Certificate - 2025
- Retail Certification Program - Cannabis Training Canada - 2025
- Advanced Product Knowledge - Cannabis Training Canada - 2025
- DATAC Cannabis course - 2025
- DATAC Opioid OD Awareness course - 2025
- First Aid/CPR - Level 3 Certification - Canadian Red Cross - 2001 (expired, can be re-obtained)
Certificate - Dental Assisting
University of The Fraser Valley
High School Diploma -
Langley Fine Arts School
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