Crystal Bejarano

Monitored open accounts and pursued payments to control account balances.

• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Calculated taxes owed, prepared tax returns and made prompt payment to adhere with IRS regulations.
• Collaborated internally with team members and employees across multiple departments and accounting to ensure consistent circulation and billing data.
• Maintained process documentation for financial department operations.
• Coordinated project materials and schedules, facilitated communication and prepared reports.
• Coordinated timely payments from vendors, clients and accountholders.
• Updated and reconciled accounts payable with purchase orders for accuracy.
• Coded invoices and other records to maintain organized and accurate records.
• Processed all payroll entries and reports for 30 employees.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Monitored accounts payable and receivable statuses and delegated related tasks.
• Tracked employee time and attendance for payroll.
• Prepared weekly payroll for team of salaried and hourly employees.
• Resolved vendor and employee inquiries about invoices and purchases quickly through research.
• Reconciled all expenses and accounts, including company credit cards and expense accounts.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
• Communicated with purchasing department about discrepancies and devised plans to reconcile financial issues.

• Assessed customer needs and upsold products and services to maximize sales.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Educated customers on special pricing opportunities and company offerings.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Answered 50+ inbound calls per day and directed to designated individuals or departments.
• Trained new employees each in procedures and policies in order to maximize team performance.
• Documented conversations with customers to track requests, problems and solutions.
• Set up and activated customer accounts.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Escalated customer concerns, store issues and inventory requirements to supervisors.