Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Qualifications
Timeline
Generic

Debbie Micieli

Scarborough,Canada

Summary

Professional in financial record management with strong background in accounting processes and systems. Adept at managing accounts payable/receivable, reconciling statements, and maintaining accurate financial records. Known for excellent teamwork and adaptability, ensuring seamless collaboration and efficient results. Strong analytical skills, attention to detail, and proficiency in accounting software contribute to reliable and timely financial reporting.

Overview

20
20
years of professional experience

Work History

Accounting Clerk - Accounts Receivable /Accounts Payable Clerk

SIMPATICO PROPERTY SERVICES/LEISURE POOLS OF TORONTO
01.2018 - 01.2023
  • Managed daily office operations
  • Assistant to 3 Owners
  • Set up Vendor & Customer Accounts
  • Negotiate payment arrangements with customers
  • Perform account analysis to identify delinquent accounts and determine appropriate collection actions
  • Contacting clients to follow up on non-payment, negotiating payment plans, resolving disputed items, handling all incoming calls and emails from clients regarding billing inquiries, and bringing resolutions to unpaid accounts
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.

Accounts Payable Clerk/ Accounts Receivable clerk

Southwest Binding Systems
01.2016 - 01.2018
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
  • Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.

Office Administrator

Stauff Canada Ltd
01.2015 - 01.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.

Office Manager

Gridiron Plumbing & Pipefitting Ltd
01.2014 - 01.2015
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager / Receptionist

Commerce Copy Inc. & Legal Print & Copy Inc
01.2003 - 01.2014
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Secondary School Honours Graduation Diploma (SSHGD) -

St Joseph College
Toronto, ON
07.1994

Skills

  • Invoice processing and billing
  • Payment processing
  • Clerical support
  • Administrative support
  • File maintenance
  • Account reconciliation
  • Bookkeeping
  • Collections
  • Month-end reports
  • Accounts payable and receivable
  • Quickbooks
  • Data processing
  • Records management
  • Invoicing and collections
  • Team collaboration

Additional Information - Skills And Qualifications

  • 15+ years experience of working in various office support roles with positive attitude and superior verbal and written communication skills
  • Outstanding customer service skills in communicating with customers and visitors to provide high level of customer satisfaction
  • Exceptional problem-solving skills in calming down difficult customers, identifying their issues, resolving complaints and concerns by offering appropriate solutions
  • Excellent phone skills in operating multiline switch board to answering inquiries and transferring phone calls to appropriate departments and staff
  • Proficient in Quick Books, Accountmate, Ceridian Payroll
  • Proficient in the use of Microsoft Office Applications: Word and Outlook
  • Expertise with standard office functions and filing system
  • Oriented individual with ability to work independently, as well as in a team setting
  • Ability to prioritize and multitask to achieve desired results and deadlines with effective organizational and time management skills
  • Committed to continuous learning and adaptable to new procedures

Timeline

Accounting Clerk - Accounts Receivable /Accounts Payable Clerk

SIMPATICO PROPERTY SERVICES/LEISURE POOLS OF TORONTO
01.2018 - 01.2023

Accounts Payable Clerk/ Accounts Receivable clerk

Southwest Binding Systems
01.2016 - 01.2018

Office Administrator

Stauff Canada Ltd
01.2015 - 01.2016

Office Manager

Gridiron Plumbing & Pipefitting Ltd
01.2014 - 01.2015

Office Manager / Receptionist

Commerce Copy Inc. & Legal Print & Copy Inc
01.2003 - 01.2014

Secondary School Honours Graduation Diploma (SSHGD) -

St Joseph College

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Debbie Micieli