CRISTY CHENG-LAM
Edmonton,Alberta
Summary
Compassionate individual with experiences caring with children of different learning levels and backgrounds seeking full-time/ part-time position in Education Assistant. Patient and detail-oriented with empathy for supporting teachers and special needs students reach academic goals. Volunteering experiences at children ministry leadership and program teacher in children summer program. Experiences in practicing positive influence, communication and raising children with emotional/behavioral challenges.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Lunchroom Supervisor
Edmonton Public School Board -Meadowlark Christian
10.2022 - Current
- Supervise students at lunch to ensure they eat and behave in appropriate manners
- for Kindergartens, assist students to learn dressing themselves appropriately to the weather
- Prepare activities for students when indoor recess happened. Play with the students.
- Supervise students at lunch time recess to ensure their safety at school outdoor areas.
Assistance Presiding Deputy
Edmonton Election, City of Edmonton
10.2021 - 10.2021
- Coordinating closely with Presiding Deputy to maintain inclusive and respectful communication to all workers so that they could carry out their work effectively and helped voters efficiently completing voting process.
- Managed activities of Ballot Clerk within voting station, ensured required forms and records are filled out properly, investigated and resolved issues with Presiding Deputy and Ballot Clerk
- Used tablet provided to upload ballot count and tabulator hourly count of voters to Election Central
- Managed to provided coverage for any election position within the voting station & sit in for workers who leave for a break until the worker returns
- Assisted Presiding Deputy and Ballot Clerk to ensure all important documents are packed and marked according to procedures.
Administration Clerk
Elite School Of Music
11.2017 - 03.2018
- Handled incoming phone calls and answered questions from callers (English, Cantonese, Mandarin)
- Provide customer service to prospective students
- Coordinating teachers and students scheduling to ensure efficient time use
- time sheet and payroll
- Issued fee invoices, received payments and followed up with late payments
- Improved student payment process
- Problem-solving with school owner for admin issue
Quality Assurance PIC/S Project Advisor
Advance Pharmaceutical Co. Ltd
07.2012 - 01.2016
- Coordinated multi-functional management team in delivery of Pharmaceutical Inspection Co-operation Scheme (PIC/S) plant upgrade project, organized training and strategy sessions.
- Maintain effective communications with 3 foreign consultants, subject matter experts, department managers, architects and contractors in manufacturing plant upgrade meetings, provide English-Cantonese interpretation in meetings.
- Planned and deployed training programs for manufacturing procedure upgrades.
- Drafting process and structural diagrams in partnership with engineers and subject-matter-experts
- Prepared 90-pages project proposal (Change Procedure and presentation) to regulatory agency Acted as point-of-contact between regulatory agency and project team
- Completed second set of plant upgrade application documentation for company's subsidiary GMP plant in 6 months
Quality Assurance Officer
Advance Pharmaceutical Co. Ltd
03.2011 - 07.2012
- Monitored 100 products' Validation Schedule
- Assisted QA Manager on preparing for annual GMP audit
- Updated 50+ quality control procedures and forms
- Accurately executed document control for internal departments, contractors and clients
- Prepared and reviewed 100+ documents for product registrations and regulatory compliances
- Took part in resolving quality issues with QA Manager, QC Manager
Sale Associate
Logos Book House
10.2010 - 12.2010
- Assisted customers (Cantonese, English, and Mandarin speaking ) by answering questions and suggesting merchandise
- Tagged merchandise and neatly stocked on shelves and display areas
- Received product shipments and organized in stockroom storage area
- Maintained cleanliness of shelves and displayed merchandise
- Decorated store for seasonal celebrations and promotions
- Performed special packing and gift-wrapping service.
Shopkeeper
Universal Electronics And Videos
02.2009 - 11.2009
- Provide product information and customer services
- Ordered goods from various vendors to maintain store merchandise levels
- Maintain stock and inventories
- Conducted administrative works: account payable/receivable, bookkeeping, cashier
Quality Control Technician / HACCP Coordinator
Saputo Foods
09.2006 - 01.2009
- Improved HACCP document directory to make it available and functional for other Saputo quality assurance personnel across Canada
- Maintained HACCP recognition from Canadian Food Inspection Agency (government agency) and continuously improved HACCP and quality control program in dairy production environment
- Coordinated with respectful communication and facilitated internal, external and 3rd party food safety and quality audits for all manufacturing leaders and teams
- Coordinated and organized employee training sessions
- Trained 40 production employees on GMP and HACCP annually
- Managed and run the quality control laboratory on-site
Education
Bachelor of Science - Specialization in Microbiology
06.2002
Skills
- positive communication to children
- able to understand children's emotions and behaviors
- Calm and Patient Demeanor
- Trilingual in Cantonese, Mandarin and English
- Caring and Empathetic Demeanor
- Coordinating with Teachers and Specialists
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
Certification
Hero's Journey - A Growth Adventure in Becoming a Modern Leader (2021)
Darren Hardy, LLC. HerosJourney.com
Parenting the Active Child (2018)
Strongest Families Institute
Triple P Positive Parenting Program (2017)
First-Aids
Timeline
Lunchroom Supervisor - Edmonton Public School Board -Meadowlark Christian
10.2022 - Current
Assistance Presiding Deputy - Edmonton Election, City of Edmonton
10.2021 - 10.2021
Administration Clerk - Elite School Of Music
11.2017 - 03.2018
Quality Assurance PIC/S Project Advisor - Advance Pharmaceutical Co. Ltd
07.2012 - 01.2016
Quality Assurance Officer - Advance Pharmaceutical Co. Ltd
03.2011 - 07.2012
Sale Associate - Logos Book House
10.2010 - 12.2010
Shopkeeper - Universal Electronics And Videos
02.2009 - 11.2009
Quality Control Technician / HACCP Coordinator - Saputo Foods
09.2006 - 01.2009
University of Alberta - Bachelor of Science, Specialization in Microbiology
Hero's Journey - A Growth Adventure in Becoming a Modern Leader (2021)
Darren Hardy, LLC. HerosJourney.com
Parenting the Active Child (2018)
Strongest Families Institute
Triple P Positive Parenting Program (2017)
First-Aids
Hobby
Personal development on leadership and communications
Insane productivity - Darren Hardy LLC.
Think Fast Talk Smart podcast - Matt Abrahams, Lecturer of Strategic Communication at Stanford Graduate School of Business
I have ADHD Podcast - Kristen Carder, ADHD expert and life coach.
DarrenDaily On-Demand - Darren Hardy, Success Mentor
African Violets Enthusiast
Choral Singing
Interests
Personal development on leadership, parenting and communications
Think Fast Talk Smart podcast - Matt Abrahams, Lecturer of Strategic Communication at Stanford Graduate School of Business
I have ADHD Podcast - Kristen Carder, ADHD expert and life coach.
Big Life Journal - Science based tools to raise confident, happy & resilient children
DarrenDaily On-Demand - Darren Hardy, Success Mentor
Insane productivity - Darren Hardy LLC.
African Violets Enthusiast
Choral Singing and orchestral
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