Cristina Carrillo
Bellflower
Summary
Detail-oriented individual with a proven track record in customer relations and support roles. Expertise in managing complex tasks and providing exceptional service. Ready to enhance team operations and drive positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PBX Operator
Kaiser Permanente
Downey, CA
09.2025 - Current
- Operated PBX system to manage incoming and outgoing calls efficiently.
- Trained new staff on PBX procedures and communication protocols.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Maintained accurate call logs and records for operational efficiency.
- Collaborated with departments to ensure effective communication across facilities.
Assistant Supervisor
Airport Terminal Management
Los Angeles
12.2022 - 09.2023
- Coordinate with airlines on gate assignments, flight delays, and irregular operations.
- Mediated disputes between passengers and staff members.
- Coordinated gate assignments and managed communication with airlines during flight delays and irregular operations.
- Facilitated ongoing dialogue with dispatch, CBP, and TSA for operational efficiency. with dispatch, CBP, and TSA.
- Follow all Airport/SAFE Program rules and regulations.
Aviation Customer Service Agent
Matrix Aviation
Los Angeles, CA
09.2021 - 12.2022
- Welcomed customers, facilitating efficient check-in and luggage handling.
- Utilized Terminal Airline Systems for verification of passports and issuing of boarding passes for international travel.
- Verified Boarding Passes and Passports While Boarding 100+ passenger flights while monitoring for unauthorized personnel access.
- Announced gate information about boarding processes, flight status updates, and baggage checks bilingually.
- Provided translation assistance for smooth passage of minors and elderly at international checkpoints.
- Resolved customer complaints with prompt and courteous service, enhancing customer satisfaction.
- Processed payments and applied travel vouchers, ensuring customers successfully obtained tickets.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Specialty Service Representative Rheumatology
MultiCare Allenmore Hospital
Tacoma, WA
07.2015 - 03.2016
- Facilitated patient check-in process, ensuring welcoming environment and efficient flow.
- Scheduling appointments and follow-ups.
- Processed patient payments and verified identification and insurance cards, ensuring accuracy and compliance.
- Facilitated patient check-in process with friendly greetings.
- Processed patient payments and scanned identification and insurance cards.
- Coordinated and confirmed appointments, managing complex calendar for multiple staff across various locations to optimize scheduling.
- Routed laboratory or diagnostic results to appropriate staff.
- Ensured timely distribution of diagnostic results to relevant personnel.
- Maintained an organized reception area including stocking supplies and keeping the space clean.
Dental Lead Receptionist
Sea Mar Community Health Center
Seattle, WA
12.2014 - 07.2015
- Greeted patients, provided necessary paperwork, and verified insurance details to ensure smooth check-in process.
- Coordinated referrals to specialists as directed by the dentist.
- Collected payments from patients in accordance with established policies and procedures.
- Collected patient payments following established policies to maintain financial accuracy.
- Utilized Dentrix, Allscripts PM, and Health Port software for patient management tasks.
- Trained new employees and Assisted with Preschool on campus visits.
Front/Back Office Medical Assistant
South Gate Foot Center
South Gate, CA
07.2012 - 12.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Coordinated communication to resolve inquiries promptly via calls and emails.
- Typed letters, filed documents, and scanned and copied documents to support administrative tasks.
- Maintained accurate medical records through filing, charting, transcription.
- Scheduled appointments and managed billing processes.
- Streamlined procedures to enhance operational efficiency in back office.
- Provided administrative support typing letters, filing documents, and scanning and copying documents when necessary.
- Implemented procedures that improved operational efficiency within the back office environment.
- Supported physicians in patient care by taking vital signs, documenting patient histories, and preparing patients for examinations.
Retreat Advisor *Volunteer*
Saint Dominic Savio Parish
Bellflower, CA
04.2010 - 06.2012
- Enrolled participants in retreat programs.
- Facilitates coordination of liturgical and sacramental functions.
- Coordinated and assisted in the execution of classes and events.
- Maintain regular updates for participants, parents, and the broader parish community on religious education initiatives.
- Led instructional and mentoring youth activities.
Customer Service Cashier *Volunteer*
Paramount High School
Paramount, CA
07.2010 - 05.2012
- Processed merchandise and ticket transactions, improving customer satisfaction and service efficiency.
- Reviewed cashbox daily, maintaining financial accuracy and accountability for all transactions.
- Tracked inventory meticulously, ensuring precise accounting and availability of merchandise.
- Tracked inventory meticulously, ensuring accurate accounting of all merchandise.
Cashier
S&B Foods
Compton, CA
05.2010 - 05.2012
- Executed routine cleanup duties.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2012
Skills
- Multi-line telephone management
- Document organization
- Medical terminology
- Multitasking skills
- Healthcare knowledge
- Bilingual support
- Organizational skills
- Telephone etiquette
- Adaptability
- Work prioritization
Certification
- CPR
- Medical Terminology
Timeline
PBX Operator
Kaiser Permanente
09.2025 - Current
Assistant Supervisor
Airport Terminal Management
12.2022 - 09.2023
Aviation Customer Service Agent
Matrix Aviation
09.2021 - 12.2022
Specialty Service Representative Rheumatology
MultiCare Allenmore Hospital
07.2015 - 03.2016
Dental Lead Receptionist
Sea Mar Community Health Center
12.2014 - 07.2015
Front/Back Office Medical Assistant
South Gate Foot Center
07.2012 - 12.2014
Customer Service Cashier *Volunteer*
Paramount High School
07.2010 - 05.2012
Cashier
S&B Foods
05.2010 - 05.2012
Retreat Advisor *Volunteer*
Saint Dominic Savio Parish
04.2010 - 06.2012
High School Diploma -
Paramount High School