- Knitting and Crocheting
- Arts and crafts
- Outdoor Recreation-camping and walking
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
Jannette Sargent
Grover Beach
Summary
Versatile and results-driven professional with extensive experience in telecommunications and stock management, notably at Sierra Vista Regional Medical Center. Excelled in operating switchboards and managing inventory, demonstrating strong telephone etiquette and exceptional verbal communication. Proven track record in enhancing team performance and customer satisfaction through effective training and service excellence. Ensure confidentiality for patients. Supported community members and directed them to correct departments.
Overview
23
23
years of professional experience
Work History
PBX Operator
Sierra Vista Regional Medical Center
06.2019 - 08.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Used various programs to order medical supplies and office supplies.
- Used excel and word for supplies and writing notices to management.
- Utilized Outlook to maintain customer service issues and personnel issues. Used Outlook to advise various department for patient discharges and admits.
- Responsible for calling medical codes to advise STAT teams and staff.
- Ensured checks and cash were locked in safe once received. Ensured patients property was secured in safe.
- Responsible for maintaining contact with Fire and Police during emergencies and maintaining contact with management.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Stock Clerk
Department of State Hospitals Atascadero
07.2012 - 09.2018
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Tracked all items received and returned for residents
- Maintained and ordered office supplies
- Inspect and analyzed all property/mail received for contraband.
Material Stores and Supervisor I (Correction Fac)
State of California-Avenal State Prison
07.2010 - 07.2012
- Maintained and supervised five inmates in Canteen.
- Maintained attendance log and calculated payroll monthly. Completed quarterly evaluations.
- Supervised team members to ensure compliance with company policies.
- Resolved conflicts within team to maintain a positive work environment.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Ordered items in Canteen using a program to maintain inventory control monthly.
- Improved team performance by implementing training programs.
- Used Microsoft Office Software with basic skills using word and excel.
Stock Clerk
Department of State Hospitals Atascadero
12.2004 - 07.2010
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Tracked all items received and returned for residents.
- Maintained and ordered office supplies.
- Inspect and analyze all property/mail received for contraband.
Telephone Operator
Department Of State Hospitals-Atascadero
01.2001 - 12.2004
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Education
GED -
Adolfo Camarillo High School
Camarillo, CA05-1988
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Team player
- Reliable
- Bondable
- Excellent verbal communication skills
- Call routing
- Making appointments
- Work prioritization
- Shipping and receiving
- Warehouse organization
- Purchase order management
- Customer service
- Verbal and written communication
- Office administration
- File management
- Multi-line phone systems
Interests
Timeline
PBX Operator
Sierra Vista Regional Medical Center
06.2019 - 08.2023
Stock Clerk
Department of State Hospitals Atascadero
07.2012 - 09.2018
Material Stores and Supervisor I (Correction Fac)
State of California-Avenal State Prison
07.2010 - 07.2012
Stock Clerk
Department of State Hospitals Atascadero
12.2004 - 07.2010
Telephone Operator
Department Of State Hospitals-Atascadero
01.2001 - 12.2004
GED -
Adolfo Camarillo High School
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