Cristian Restrepo
Thorold
Summary
Senior university student passionate for work, personal development, and athletics. Highly flexible and reliable working in a team and as a individual to achieve expectations with high levels of hospitality skills provided in a charismatic and etiquette manner. Currently seeking new challenges to further professional and personal growth in the areas of management, hospitality and operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Johnny Rocco's Italian Grill
03.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Maintained a clean and organized front of the house section
- Provided support to servers whenever it was needed
- Ensured customer satisfaction by addressing any needs or complains.
Sales Associate
Adidas
04.2022 - 02.2024
- Provide excellent customer service in an energetic manner
- Greet and meet customers while assessing their needs (up selling)
- Complete transactions in cashier and online
- Package, label and distribute merchandise strategically for customer's satisfaction
- Receive, record and maintain shipment
- Team work
- Help achieve sales goals daily
- Maintain a clean environment
Assistant Manager
Serenity
06.2020 - 02.2021
- Served as a friendly, hardworking, and punctual employee
- Effectively managed projects from start to finish while contributing to a 30% increase in productivity
- Reduced workload by 15% while effectively managing a balanced schedule
- Operated with a willingness to embrace chance and adapt strategies accordingly
- Implemented improvement in terms of organization and record keeping
- Functioned with flexibility
Education
BBA - Human Resources Management
Brock University
St. Catharines, ON04-2025
High School Diploma -
Windsor Highschool At Albany
Nassau, Bahamas04-2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Leadership
- Problem solving
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Certificate at Smart Serve
Interests
- Volunteering
- Reading
- Wine Tasting
- Acting and Theater
- Running
Timeline
Host
Johnny Rocco's Italian Grill
03.2023 - 02.2024
Sales Associate
Adidas
04.2022 - 02.2024
Assistant Manager
Serenity
06.2020 - 02.2021
Certificate at Smart Serve
BBA - Human Resources Management
Brock University
High School Diploma -
Windsor Highschool At Albany
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