Cris Quindoy

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

23

years of professional experience

Work History

Operations Specialist, P&CBO

RBC

04.2022 - 10.2023

Completed client and internally originated requests in an accurate and timely manner
Managed requests received from a variety of channels
Accurately followed guidelines and procedures
Improved operational efficiency by streamlining processes and implementing new systems.
Collaborated with team members and colleagues to ensure volumes are well managed and completed within established timelines
Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Taking ownership, building trust and accountability, at first point of contact
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Served on various workplace committees.
Championed employee engagement efforts by organizing team-building activities and consistently providing constructive feedback.

Quality Verification Officer, BLOG

RBC

10.2017 - 04.2022

Ensured quality, accuracy and alignment to all internal policies and procedures prior to advance of funds to commercial clients.
Documents vetted to comply with product/service and form completion/legal requirements, eligibility and limit criteria, and authorized policy.
Documentation specified in the approval commentary is obtained, complete and accurate and all outlined conditions/pre-conditions have been met prior to processing
Conducts secondary verification on all commercial client agreements against transactions approved in our Leasing source systems.
Identified opportunities to streamline processes.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Served on various workplace committees.

Data Input Specialist, Automotive Finance

RBC

04.2014 - 10.2014

Processed contracts for automotive finance loans, of both business and personal clients, ensuring completeness and that dealerships received their commission.
Enhanced data accuracy by implementing thorough quality control measures on inputted information.
Streamlined data entry processes for increased efficiency and reduced errors.
Maintained high levels of productivity by consistently meeting or exceeding data input quotas.
Improved operational efficiency by streamlining processes and implementing new strategies.
Improved team performance with regular collaboration and sharing of best practices among colleagues.
Provided coverage on the floor as a Subject Matter Expert when the Specialized Service Officers were unavailable, working closely with colleagues to aid them through problems and issues on any given application.

Part Owner/Operator

Tri-C-Kleen General Services

01.2001 - 04.2014

Responsible for cleaning and maintenance of various doctors' suites and medical centre on a daily basis.
Increased customer satisfaction by providing high-quality services and timely communication
Kept all building areas and equipment functional and well-organized to promote business performance.
Operated with safety and skill to avoid accidents and delays..
Managed daily operations for optimal efficiency, streamlining processes to reduce costs..
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Education

Culinary Arts Diploma - Culinary Arts

Culinary Arts School of Ontario, Mississauga

Skills

Professional Demeanor
Adaptability and Flexibility
Teamwork and Collaboration
Interpersonal Skills and Communication
Relationship Building
Effective Communication

Problem-solving abilities
Quantitative skills
Process Planning and documentation
Resource Planning and Scheduling
Improvement plan knowledge
Program Evaluation

Languages

English

Native or Bilingual

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Work Preference

Work Type

Full Time

Location Preference

HybridRemote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work weekPersonal development programs401k match

Timeline

Operations Specialist, P&CBO - RBC