- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
Giovanni Criscione
Laval
Summary
Dynamic manager with a proven track record at Caisse Populaire Desjardins Canadienne Italienne, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through strategic initiatives, boosting morale and reducing turnover. Skilled in time management and decision-making, I fostered a collaborative culture while driving performance and achieving departmental goals.
Overview
44
44
years of professional experience
Work History
Manager
Caisse Populaire Desjardins Canadienne Italienne
01.1981 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Diploma - FGINANCIAL PLANNER
UQAM
Montreal, QC01-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Affiliations
- ACCOUNTING
Interests
Timeline
Manager
Caisse Populaire Desjardins Canadienne Italienne
01.1981 - 12.2024
Diploma - FGINANCIAL PLANNER
UQAM
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