Crianna Shelby
El Cajon
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Anderson Plumbing, Heating And Air
2022.11 - 2024.05
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Lead
IKEA
2017.06 - 2022.10
- Organized the warehouse by making sure everything was put in the proper spaces meant for the product and made sure everything was priced correctly.
- In charge of making employees weekly schedules
- Accepted inbound calls and made outbound calls to customers regarding their products, mishandled orders, etc.
- Scheduled customer deliveries and pick ups.
Dispatcher
Drive Force
2014.08 - 2017.05
- Assisted customers by accepting inbound calls and made outbound calls regarding deliveries.
- Answered telephone calls to field inquiries from our drivers seeking information on their specific routes.
- Delivery Dispatcher (calling customers for gate codes, or shippers for customer info)
Education
Current - Psychology
Southwestern College
Chula Vista, CA08.2019
Diploma -
Audeo Charter School
San Diego, CA06.2013
Skills
- Problem solver
- Critical thinker
- Fast learner
- Great listener
- Meeting Preparation
- Office Administration
- 60 WPM typing speed
- Excellent communication skills
- Scheduling
- Professional phone etiquette
- Work well with others
- Data entry
Languages
English
Awards
Lead of the month (3months) Perfect attendance (1year)
Timeline
Customer Service Rep
Anderson Plumbing, Heating And Air
2022.11 - 2024.05
Sales Lead
IKEA
2017.06 - 2022.10
Dispatcher
Drive Force
2014.08 - 2017.05
Current - Psychology
Southwestern College
Diploma -
Audeo Charter School
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