Pratibha Sethi
Kitchener,ON
Summary
I am honest, punctual, and goal oriented with a positive attitude. Also, love to manage and solve problems at work responsibly and carefully, always ready to learn and contribute to achieve success. Seeking entry-level opportunities and to learn appropriate skills while facilitating company growth. Hardworking and reliable employee with extensive background operating POS systems, Working in B2B sales and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Rep
Concentrix
Work From Home, ON
08.2023 - Current
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships
- Negotiated terms of sales agreements and developed contracts to successfully close sales
- Answered inbound customer calls and responded to inquiries
- Listened to client concerns and asked questions to better understand needs
- Discussed and set up payment plans for services
- Coordinated with management to maintain knowledge of policies and new offerings
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling
- Maintained composure and patience in dealing with aggressive customers.
Work From Home Customer Service Agent
RANDSTAD CO
Kitchener, ON
08.2022 - 05.2023
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Retail Sales Associate
Nike
Bangalore, India
01.2021 - 05.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- I worked in Easyday store in India as a part-time helper
- I was appointed there in the store at evening shift and used to help the customer with questions regarding items and also if they needed help to find a specific product
- I also used to work on the POS scanning products and cashing out the customers.
Education
12 TH STANDARD - Marketing And Consumer Studies
ARMY PUBLIC SCHOOL
Bangalore, IndiaDEGREE - Marketing Management - Public Relations
Marketing And Sales
Kitchener, ONSkills
- Multi-tasker
- Goal-oriented
- Self-motivated
- Punctual
- Efficient
- Hard worker
- Well organized
- Problem solver
- Responsible
- Work ethics follower
- Good and polite Communication skills
- Adaptable and flexible for timings
- Know how to use basic computer software
- Like MS word, Excel, PowerPoint etc
- On
- Windows and IOS operating systems
- Customer service provider
- POS Systems
- Customer Service
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Rep
Concentrix
08.2023 - Current
Work From Home Customer Service Agent
RANDSTAD CO
08.2022 - 05.2023
Retail Sales Associate
Nike
01.2021 - 05.2022
12 TH STANDARD - Marketing And Consumer Studies
ARMY PUBLIC SCHOOL
DEGREE - Marketing Management - Public Relations
Marketing And Sales
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