Faith Hicks
Rancho Palos Verdes
Summary
Experienced Case Manager with a strong background in coordinating care for unhoused individuals. Recognized for maintaining a positive attitude and consistently achieving results. Proven track record of taking on additional responsibilities to meet team goals. Successfully supervised multiple case managers and conducted case conferences to ensure client goals were met.
Overview
9
9
years of professional experience
Work History
Lead ICMS Case Manager
The Good Seed
09.2021 - Current
- Served as an advocate for clients by coordinating referrals, identifying and addressing barriers to accessing community services, ensuring efficient resolution of roadblocks.
- Efficiently handled case load of 10 High acuity individuals and supervised 5 ICMS case managers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
Program Coordinator
Dungarvin
01.2018 - 03.2021
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Reviewed and updated time and attendance system records.
- Handled coordination of daily activities and direct report assignments for 30 staff members.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Manager
Orleans and York Deli
01.2016 - 01.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Care Supervisor
Sunny Hills
12.2016 - 05.2017
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Introduced and improved programs for preventive and rehabilitative nursing procedures.
- Coordinated nursing care for 60 patients and participated in patient and family education.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
Education
Undergraduate - Psychology
California State University, Juan Rodriguez Cabrillo High School
Dominguez Hills, Long Beach, CA2017
Skills
- Documentation proficiency
- Chronic disease management
- Treatment planning
- Direct Patient Care
- Staff Management
- Case management
- Policy and Program Development
- Critical Thinking
- First Aid/CPR
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Timeline
Lead ICMS Case Manager
The Good Seed
09.2021 - Current
Program Coordinator
Dungarvin
01.2018 - 03.2021
Care Supervisor
Sunny Hills
12.2016 - 05.2017
Manager
Orleans and York Deli
01.2016 - 01.2018
Undergraduate - Psychology
California State University, Juan Rodriguez Cabrillo High School
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