Ashley Johnson
Whittier
Summary
Highly Skilled ICMS Case Manager with a proven track record adept at crisis intervention and relationship building. Successfully developed individualized service plans for high-acuity residents, enhancing housing stability and wellness. Skilled in documentation and community outreach, ensuring timely access to essential resources and support services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead ICMS Case Manager
Libertana
5805 Sepulveda Blvd Sherman Oaks, California 91411
01.2024 - Current
- Provide intensive case management to a caseload of 20–30 high‑acuity residents enrolled in permanent supportive housing programs.
- Conduct initial and ongoing assessments, including psychosocial, housing, safety, and needs evaluations.
- Develop individualized service plans (ISPs) and monitor progress toward housing stability and wellness goals.
- Support residents in navigating mental health, medical, and substance‑use treatment services.
- Coordinate with property management to address tenancy concerns, lease violations, habitability issues, and reasonable accommodation requests.
- Complete home visits (weekly, biweekly, or monthly based on acuity) to ensure safety and identify needs.
- Assist residents with accessing benefits, including Medi‑Cal, CalFresh, SSI, transportation assistance, and other resources.
- Document all interactions in HMIS/CHAMP within required timelines.
- Participate in multidisciplinary team meetings including mental health providers, outreach teams, and housing partners like HACLA.
- Respond to crises using de‑escalation, safety planning, and emergency services coordination when necessary.
ICMS Case Manager
Weingart Center Association
556 San Pedro Los Angeles, Ca 90013
03.2023 - 01.2025
- Manage a caseload of 25 residents in multiple Permanent Supportive Housing projects, providing weekly health and safety check‑ins to assess well‑being and ensure housing stability.
- Develop individualized service plans focused on mental health, medical care, employment, benefits, and long‑term housing retention.
- Utilize trauma‑informed and harm‑reduction approaches to support clients with co‑occurring disorders, chronic homelessness, and high‑level needs.
- Coordinate with mental health providers, medical professionals, social workers, property management, and community partners.
- Assist residents with completing housing documentation, benefits applications, and appointments, including SSI/SSDI, CBEST along with outreach and behavioral health referrals.
- Respond to crises with de‑escalation strategies and connect individuals to emergency or inpatient services when appropriate.
- Maintain accurate, timely, and professional case notes in HMIS, CHAMP and agency databases.
- Facilitate monthly meetings which includes life‑skills development, budgeting, daily living skills, conflict resolution, and tenancy education.
Re-entry Case Manager
Turning Point Alcohol & Drug Education Program
3756 Santa Rosalia Dr Los Angeles, Ca, 90008
09.2022 - 09.2023
- Provide re-entry case management services to system-impacted individuals immediately upon release and up to one year post-release.
- Develop individualized care plans that support both short-term and long-term goals, ensuring services align with each participant’s unique needs.
- Serve as an advocate for participants within the judicial system, including coordination and communication with probation and parole officers.
- Facilitate evidence-based support groups, life-skills workshops, and recreational groups; document attendance, participation, and curriculum outcomes.
- Assist participants with enrollment into higher education programs and connect them to job development resources such as Worksource Centers and One-Stop Career Centers.
- Support participants in applying for mainstream benefits and securing vital documents including California ID, Social Security card, and birth certificate.
- Manage a caseload of approximately 30 participants, ensuring timely documentation, service plan updates, and progress monitoring.
Lead ICMS Case Manager
Skid Row Housing Trust
1317 E. 7th Street Los Angeles, Ca 90021
04.2019 - 03.2023
- Manage a diverse caseload of 30 clients placed in Permanent Supportive Housing, conducting regular home visits to multiple sites to ensure health, safety, and housing stability.
- Develop individualized care plans addressing mental health, employment, physical health, legal needs, and long‑term independence.
- Collaborate with clinicians, property management, medical providers, and partner with agencies to ensure wraparound support.
- Assist clients with completing housing documentation, lease agreements, inspections, and move‑in coordination.
- Provide ongoing tenancy education, including budgeting, household management, and conflict resolution.
- Maintain timely and detailed documentation in HMIS, CHAMP and Apricot systems.
- Conduct crisis interventions using trauma‑informed and harm‑reduction approaches.
Education
Certified Mental Health Worker - Social Services
Cerritos College
Norwalk, California, CA06-2027
Skills
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Critical thinking
- Documentation proficiency
- Community outreach
- Crisis intervention
- Drug Testing Technician Training (UA, Oral Swab, Breathalyzer)
- Motivational Interviewing Certification
- CPR/First Aid (American Red Cross)
- Trauma-Informed Care Training
- Crisis Intervention & De-escalation Training
- HMIS, CHAMP Apricot RICMS
Accomplishments
- Used Microsoft Excel to develop client tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- Motivational Interviewing (MI) Certification
- Trauma-Informed Care Certification
- Harm Reduction Training
- Crisis Intervention & De-Escalation Training
- Mental Health First Aid (MHFA)
- Suicide Prevention Training
- Cultural Competency Training
- Housing First Certification
- Permanent Supportive Housing (PSH) Best Practices Training
- HMIS (Homeless Management Information System) Certification
- Fair Housing & Tenants’ Rights Training
- Coordinated Entry System (CES) Training
- Narcan/Overdose Prevention Certification
- Substance Use Disorder (SUD) Support Training
- Reentry Case Management / Justice-Involved Training
- Domestic Violence Training
- Human Trafficking Awareness Training
- CPR/First Aid Certification (American Red Cross or AHA)
- Bloodborne Pathogens Training
- HIPAA Compliance Training
- Case Documentation & Confidentiality Training
- Incident Reporting Certification
- Client Rights & Ethics Training
- Mandated Reporter Certification (Child & Adult Protective
Timeline
Lead ICMS Case Manager
Libertana
01.2024 - Current
ICMS Case Manager
Weingart Center Association
03.2023 - 01.2025
Re-entry Case Manager
Turning Point Alcohol & Drug Education Program
09.2022 - 09.2023
Lead ICMS Case Manager
Skid Row Housing Trust
04.2019 - 03.2023
Certified Mental Health Worker - Social Services
Cerritos College