Ashley Johnson
Whittier
Summary
Highly Skilled ICMS Case Manager with a proven track record adept at crisis intervention and relationship building. Successfully developed individualized service plans for high-acuity residents, enhancing housing stability and wellness. Skilled in documentation and community outreach, ensuring timely access to essential resources and support services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead ICMS Case Manager
Libertana
01.2024 - Current
- Provide intensive case management to a caseload of 20–30 high‑acuity residents enrolled in permanent supportive housing programs.
- Conduct initial and ongoing assessments, including psychosocial, housing, safety, and needs evaluations.
- Develop individualized service plans (ISPs) and monitor progress toward housing stability and wellness goals.
- Support residents in navigating mental health, medical, and substance‑use treatment services.
- Coordinate with property management to address tenancy concerns, lease violations, habitability issues, and reasonable accommodation requests.
- Complete home visits (weekly, biweekly, or monthly based on acuity) to ensure safety and identify needs.
- Assist residents with accessing benefits, including Medi‑Cal, CalFresh, SSI, transportation assistance, and other resources.
- Document all interactions in HMIS/CHAMP within required timelines.
- Participate in multidisciplinary team meetings including mental health providers, outreach teams, and housing partners like HACLA.
- Respond to crises using de‑escalation, safety planning, and emergency services coordination when necessary.
ICMS Case Manager
Weingart Center Association
03.2023 - 01.2025
- Manage a caseload of 25 residents in multiple Permanent Supportive Housing projects, providing weekly health and safety check‑ins to assess well‑being and ensure housing stability.
- Develop individualized service plans focused on mental health, medical care, employment, benefits, and long‑term housing retention.
- Utilize trauma‑informed and harm‑reduction approaches to support clients with co‑occurring disorders, chronic homelessness, and high‑level needs.
- Coordinate with mental health providers, medical professionals, social workers, property management, and community partners.
- Assist residents with completing housing documentation, benefits applications, and appointments, including SSI/SSDI, CBEST along with outreach and behavioral health referrals.
- Respond to crises with de‑escalation strategies and connect individuals to emergency or inpatient services when appropriate.
- Maintain accurate, timely, and professional case notes in HMIS, CHAMP and agency databases.
- Facilitate monthly meetings which includes life‑skills development, budgeting, daily living skills, conflict resolution, and tenancy education.
Re-entry Case Manager
Turning Point Alcohol & Drug Education Program
09.2022 - 09.2023
- Provide re-entry case management services to system-impacted individuals immediately upon release and up to one year post-release.
- Develop individualized care plans that support both short-term and long-term goals, ensuring services align with each participant’s unique needs.
- Serve as an advocate for participants within the judicial system, including coordination and communication with probation and parole officers.
- Facilitate evidence-based support groups, life-skills workshops, and recreational groups; document attendance, participation, and curriculum outcomes.
- Assist participants with enrollment into higher education programs and connect them to job development resources such as Worksource Centers and One-Stop Career Centers.
- Support participants in applying for mainstream benefits and securing vital documents including California ID, Social Security card, and birth certificate.
- Manage a caseload of approximately 30 participants, ensuring timely documentation, service plan updates, and progress monitoring.
Lead ICMS Case Manager
Skid Row Housing Trust
04.2019 - 03.2023
- Manage a diverse caseload of 30 clients placed in Permanent Supportive Housing, conducting regular home visits to multiple sites to ensure health, safety, and housing stability.
- Develop individualized care plans addressing mental health, employment, physical health, legal needs, and long‑term independence.
- Collaborate with clinicians, property management, medical providers, and partner with agencies to ensure wraparound support.
- Assist clients with completing housing documentation, lease agreements, inspections, and move‑in coordination.
- Provide ongoing tenancy education, including budgeting, household management, and conflict resolution.
- Maintain timely and detailed documentation in HMIS, CHAMP and Apricot systems.
- Conduct crisis interventions using trauma‑informed and harm‑reduction approaches.
Education
Certified Mental Health Worker - Social Services
Cerritos College
Norwalk, California, CA06-2027
Skills
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Critical thinking
- Documentation proficiency
- Community outreach
- Crisis intervention
- Drug Testing Technician Training (UA, Oral Swab, Breathalyzer)
- Motivational Interviewing Certification
- CPR/First Aid (American Red Cross)
- Trauma-Informed Care Training
- Crisis Intervention & De-escalation Training
- HMIS, CHAMP Apricot RICMS
Accomplishments
- Used Microsoft Excel to develop client tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- Motivational Interviewing (MI) Certification
- Trauma-Informed Care Certification
- Harm Reduction Training
- Crisis Intervention & De-Escalation Training
- Mental Health First Aid (MHFA)
- Suicide Prevention Training
- Cultural Competency Training
- Housing First Certification
- Permanent Supportive Housing (PSH) Best Practices Training
- HMIS (Homeless Management Information System) Certification
- Fair Housing & Tenants’ Rights Training
- Coordinated Entry System (CES) Training
- Narcan/Overdose Prevention Certification
- Substance Use Disorder (SUD) Support Training
- Reentry Case Management / Justice-Involved Training
- Domestic Violence Training
- Human Trafficking Awareness Training
- CPR/First Aid Certification (American Red Cross or AHA)
- Bloodborne Pathogens Training
- HIPAA Compliance Training
- Case Documentation & Confidentiality Training
- Incident Reporting Certification
- Client Rights & Ethics Training
- Mandated Reporter Certification (Child & Adult Protective
Timeline
Lead ICMS Case Manager
Libertana
01.2024 - Current
ICMS Case Manager
Weingart Center Association
03.2023 - 01.2025
Re-entry Case Manager
Turning Point Alcohol & Drug Education Program
09.2022 - 09.2023
Lead ICMS Case Manager
Skid Row Housing Trust
04.2019 - 03.2023
Certified Mental Health Worker - Social Services
Cerritos College