Craig Anthony Cummings

• Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
• Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
• Enhanced airport security by conducting comprehensive passenger and baggage screenings.
• Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.

• Implemented evidence-based instructional practices, contributing to consistent improvement in student achievement levels over time.
• Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
• Managed special education accommodations for students with SEN needs, ensuring equal access to educational opportunities for all learners.

• Planned and delivered targeted lesson plans to instruct on music theory, composition music history, and performance etiquette.
• Mentored additional need students with differentiated activities to gain academic progress.
• Utilized current technology and interactive teaching methods to enhance student engagement.
• Assessed student performance and provided constructive feedback to guide progress.
• Established and enforced rules of behavior to drive social development and maintain positive interactions.

• Taught curriculum enhanced lesson plans to educate students ages 11-18 about composition, performance and history of music.
• Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
• Attended students' concerts and performances to offer support and encourage extracurricular activities. Conducted and led Orchestra, String Orchestra and Choir.
• Collaborated with staff on classroom policies, management strategies, and discipline.

• Set academic and behavioral standards for students.
• Developed and coordinated after-school programs and activities.
• Monitored student progress and implemented intervention strategies to support student success.
• Planned, developed and facilitated music lessons to students through ages 11-18 developing music theory, composition and performance skills.

• Built and maintained strong client relationships to drive business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Built relationships with customers and community to promote long term business growth.
• Managing targeted client accounts through sales and distribution to distributors of High Definition Ltd beauty products.

Summer school fixed term position

• Organized activities for students and created welcoming and supportive environment to encourage participation.
• Arranged outings/tours of the host city as part of a recreational program.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of students who were learning English as a foreign language.

• Coordinated responses and resources to handle special client requests.
• Developed and maintained relationships with key accounts and existing customers.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Discussed financial options with clients and provided informed suggestions.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved accounting, service and online banking concerns.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Recorded details of conversations, complaints and actions taken in CRM.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.