Jilka Meet
Courtenay,BC
Summary
Highly motivated individual with experience in airport security/customer service. Possesses extensive knowledge of security protocols and procedures, background checks and baggage screening. Handled safety and security of multiple airports and airfields in government roles. Committed to providing safe and secure transportation to passengers. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Screening Officer
Paladin Airport Security Services
Comox, BC
04.2023 - Current
- Responded quickly and efficiently to emergency situations, exercising sound judgment in high-pressure environments
- Assessed potential threats and reported suspicious behavior in accordance with established guidelines
- Conducted security screenings for personnel and visitors, ensuring compliance with safety protocols
- Provided assistance to other departments as needed including crowd control at special events or functions
- Maintained professional demeanor while interacting with the public, displaying strong customer service skills.
- Investigated reports of suspicious activity and persons on airport property.
- Operated x-ray machines to screen luggage for weapons, explosives, and other hazardous materials.
- Maintained detailed records of all screening activities conducted throughout shift.
Lead Customer Service Agent
Executive Aviation
Comox, BC
03.2023 - Current
- Developed and implemented strategies to improve customer satisfaction ratings
- Collaborated with cross-functional teams to ensure smooth delivery of services to customers
- Maintained a working knowledge of product information and updates for customers
- Resolved escalated customer inquiries promptly and professionally
- Managed customer service team of 10 employees, ensuring all tasks were completed efficiently and effectively.
Customer Service and Cargo Agent
Pacific Coastal Airlines
Comox, BC
11.2023 - Current
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Assisted in the development and implementation of organizational policies, procedures, systems and objectives.
Education
BVOC in TOURISM AND HOSPATILITY -
HR COLLEGE OF COMMERCE AND ECONOMICS
09.2017
Skills
- Passenger Interaction
- Baggage Screening
- Crisis Situations
- Customer Service and Assistance
- Customer Relationship Management
- Disciplinary Action
- Staff Management
- Resolving Conflicts
- Cargo shipment inspections
- Multitasking
- Interpersonal Skills
- Analytical Skills
- Self Motivation
Certification
References available upon request
Timeline
Customer Service and Cargo Agent
Pacific Coastal Airlines
11.2023 - Current
Certified Screening Officer
Paladin Airport Security Services
04.2023 - Current
Lead Customer Service Agent
Executive Aviation
03.2023 - Current
BVOC in TOURISM AND HOSPATILITY -
HR COLLEGE OF COMMERCE AND ECONOMICS
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