Craig Durand
NEW GLASGOW,NS
Summary
I am a driven, highly motivated professional with over 20 years of experience providing excellent service and support. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Sales Support and Billing Administration
Infosat Communications/Network Innovations
NEW GLASGOW, NS
07.2019 - Current
- Process order for Sales representatives
- Manage all house accounts
- Create customer quotes for services and hardware
- Produce invoices
- Manage all Contracts and Master Service Agreements
- Provision accounts for proper usage and billing
Automotive Salesperson
Nissan
12.2018 - 07.2019
- Sell new and used vehicles
- Negotiate sales price
- Explain benefits of warranties
- Build Relationships with customer and coworkers
Project Manager Coordinator
DIRTT Environmental
11.2016 - 11.2018
- Review all orders
- Manage Project Manager work volumes
- Ensure timely and accurate order entry
- Train new employees
Administrative Supervisor
Action Restoration
03.2012 - 07.2013
- Manage seven staff members in 3 locations
- Review all timesheets for 80 employees and assist with payroll
- Redefined administrative roles for 3 employees
- Hire, train and terminate employees
Staff Accountant
Caesars Casino
06.2009 - 08.2011
- Audit receipts from 5 restaurants in the Casino
- Prepare weekly audit reports
- Train new employees
Financial Services Manager
CIBC/Bank of Montreal
03.2007 - 06.2009
- Sell mortgages, loans and personal lines of credit
- Promote insurances for all products
- Sell Mutual funds, GICs and bank accounts
Education
Advanced Business Administration -
St Clair College
Human Resources Certificate -
St Clair College
Skills
- Accounts Payable
- Accounts Receivable
- Attention to detail
- Microsoft Dynamics (CRM)
- Benefits Administration
- Relationship building
- Customer Service
- Data Entry
- Microsoft Office
- Office Manager
- Payment processing
- Problem Solving
- Quickbooks
- Sage
- Sales
- Team training
- Training
- Workday
- Collections processing
- Account updating
- Account reconciliations
Timeline
Sales Support and Billing Administration
Infosat Communications/Network Innovations
07.2019 - Current
Automotive Salesperson
Nissan
12.2018 - 07.2019
Project Manager Coordinator
DIRTT Environmental
11.2016 - 11.2018
Administrative Supervisor
Action Restoration
03.2012 - 07.2013
Staff Accountant
Caesars Casino
06.2009 - 08.2011
Financial Services Manager
CIBC/Bank of Montreal
03.2007 - 06.2009
Advanced Business Administration -
St Clair College
Human Resources Certificate -
St Clair College
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