Eusebio Aguilar
Orange
Summary
My background spans medical billing to restaurant management, demonstrating unparalleled adaptability and leadership. Achieved notable improvements in client retention and operational efficiency across diverse roles.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER Administration /Medical Billing Specialist
CHOC
11.2024 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Lead ER Service Specialist
St Jude Medical Inc
09.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
Restaurant Manager
Chick Fil A
03.2020 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Lead Bank Teller
Wells Fargo & Company
03.2022 - 12.2022
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
Restaurant Shift Lead
Anaheim Hills Golf Course
11.2017 - 01.2020
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Assisted in hiring processes by reviewing applications, conducting interviews, and selecting top candidates for open positions in the restaurant team.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
Education
Associate of Science - Respiratory Care Practitioner
American Career College
CA11-2026
High School Diploma -
Orange High School
Orange, CA07-2021
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- Client retention strategies
- Customer relationship management (CRM)
- Critical thinking
- Multitasking and organization
- Money handling
- Staff training and development
- Professionalism and ethics
- Team leadership
- Punctual and reliable
- Goal oriented
- Verbal and written communication
- Inventory control and record keeping
- Point of sale (POS) system operation
- Accounts payable
- Problem-solving
- Adaptability and flexibility
- Medical terminology
- Documentation
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
ER Administration /Medical Billing Specialist
CHOC
11.2024 - Current
Lead ER Service Specialist
St Jude Medical Inc
09.2023 - Current
Lead Bank Teller
Wells Fargo & Company
03.2022 - 12.2022
Restaurant Manager
Chick Fil A
03.2020 - 03.2023
Restaurant Shift Lead
Anaheim Hills Golf Course
11.2017 - 01.2020
Associate of Science - Respiratory Care Practitioner
American Career College
High School Diploma -
Orange High School
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