COURTNIE MCKENZIE
Brampton,ON
Summary
Adaptable professional experienced in fast-paced environments. Delivered high-quality work under pressure through organized practices and a commitment to continuous learning. Focused on effectively navigating new challenges and contributing to team success.
Overview
3
3
years of professional experience
Work History
Guest Service Ambassador
WELL TORONTO
Toronto, Ontario
11.2024 - 04.2025
- Welcomed guests and guided them through WELL TORONTO service areas to enhance their experience.
- Managed check-in flow and verified appointments at reception.
- Answered guest questions about services, and facility access
- Maintained exterior cleanliness of ice rink and sidewalks, handled snow removal and salting and assisted disabled guests.
- Reviewed customer satisfaction surveys and compiled daily reports to identify service improvement opportunities.
- Processed payments for guest bookings and walk-ins efficiently, ensuring accurate transactions and guest satisfaction.
Restaurant Hostess
TURTLE JACKS MUSKOKA GRILL
Mississauga, Ontario
02.2023 - 03.2025
- Coordinated with servers and kitchen staff regarding guest arrivals and seating needs to ensure timely service
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Executed opening and closing duties, including restocking supplies and cleaning work areas, to maintain operational efficiency
- Assisted restaurant staff in setting up small and large events to ensure seamless execution and guest satisfaction
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Cashier/Server
SSP America Boccone( TORONTO PEARSON AIRPORT)
Mississauga, ON
10.2022 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, food vouchers or debit cards
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, dining areas and floors.
- Memorized menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Carried pans and trays of food to and from work stations, oven’s , and refrigerator.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Handled food pre-preparation for upcoming meals.
Education
Medical Office - Medical Office Assistant
St. Kateri Tekakwitha Catholic Learning Centre
Mississauga, ON 09.2026 - 10.2026
Skills
- POS system operation
- Effective communication
- Multitasking
- Reliability and punctuality
Timeline
Medical Office - Medical Office Assistant
St. Kateri Tekakwitha Catholic Learning Centre
09.2026 - 10.2026
Guest Service Ambassador
WELL TORONTO
11.2024 - 04.2025
Restaurant Hostess
TURTLE JACKS MUSKOKA GRILL
02.2023 - 03.2025
Cashier/Server
SSP America Boccone( TORONTO PEARSON AIRPORT)
10.2022 - 10.2024