COURTNIE MCKENZIE
Brampton,Canada
Summary
Experienced professional in hospitality and customer service seeking full-time position. Dedicated to delivering exceptional customer experiences and driving positive results. Excited to contribute skills and expertise to a dynamic team environment and make a meaningful impact in a new role.
Overview
6
6
years of professional experience
Work History
Guest Service Ambassador
The Well Toronto
Toronto, ON
11.2024 - 03.2025
- Clean and sanitize ice skate and organized them back into the right place. Also ensure that ice is maintained twice a day.
- Explain rules and regulations to guess, While ensure all guest signs entry waiver.
- Float around and communicate with guest about customer satisfaction.
- Handle the POS system and payments and Promote daily offers to guest.
Hostess
Turtle Jacks Muskoka Grill
Mississauga, ON
02.2023 - 03.2025
- Answering guest requests and questions about certain item about menu and always informed them about new promotions, Making reservations and calling guests to confirm any other personal details.
- Handling daily seating, rotation and cutting the board by monitoring OPENTABLE, on IPad Ensuring the serving get seat in proper sections
- Daily bathroom checks and restocking all bathroom appliances, such as toilet paper and napkins etc
- Cleaning and maintaining clean environment by pre bussing, sanitizing tables and resetting cutlery on each table
- Set up and organize large reservations by place menus, plates, cutlery on tables and running handles (food) for the kitchen
FSA
SSP America Boccone
Toronto, ON
06.2022 - 11.2022
- Preparing food items such, pizzas, panini sandwiches breakfast sandwiches, setting up restaurant displays for opening and closing shifts. Insurer all food items has correct expiration date.
- Handled multiple payment ,while ensuring all customer left satisfied . Tallied cash drawer at beginning and end of each work shift.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Restocking the fridge and dry storage, with all the necessary supplies like beverages, snacks
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving out customers with fresh hot food and pastries.
- Maintaining a consistent clean environments by ensuring dining area is stocked and maintained for guest to enjoy
Hostess
Milestones Bar and Grill
Etobicoke, ON
03.2022 - 10.2022
- Greeting and seating guest to their assigned seat and ensuring the guest are aware where the main exits and bathroom are
- Explaining the new COVID protocol rules to guest and asking questions
- Also answering phone called and making reservations, connecting guest to bar to make takeout of pick up orders
- Cleaning Wiping staff bathroom also main guest bathroom and sanitizing doors ever hour
- Bussing food from table and resetting them with cutlery, running food to guest tables, maintaining a clean host stand and changing sanitize cleaning bottles and rags.
Housekeeper
Best western plus
Mississauga, ON
08.2021 - 10.2021
- Changing sheets and dropping Linden in the laundry bin , Restocking shelf with Products Refilling cleaning products
- Cleaning guest rooms and entertainment spaces. Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sale associate
PANDORA - Bramalea City Center
Brampton, ON
10.2019 - 12.2020
- Restocking empty glass cases merchandise and Maintaining a clean workspace while preparing them for employees to display to the customers and placing their designated area
- Greeting customers at the door and keeping them entertained by handing out flyers and gift books and having small talk and letting them know the daily deals and sales we are having
- Clean and shining customers old pandora jewelry and throwing out old ones and answering phone calls also assisting at the cash wrapping up gift bags and box for it
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Sales Associate
GUESS FACTORY
Mississauga, ON
11.2018 - 07.2019
- Keeping displays neat and tidy while making ensuring everything stay standardize and Answering customer calls and taking online orders.
- Assisting customer with any questions they maybe have, Maintaining The fitting room and
- Doing daily routine floor checks Cleaning up and sensor sweeping to prevent theft and damage on items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Secondary School - undefined
Skills
- Food/beverage Host/Hostess
- Retail Busser (3 years)
- Customer Service Food Running
- Organizational Skills Cleaning and Sanitizing
- Fast learner POS system operation
- Retail Sales Allergy awareness
Languages
English
Elementary
Timeline
Guest Service Ambassador
The Well Toronto
11.2024 - 03.2025
Hostess
Turtle Jacks Muskoka Grill
02.2023 - 03.2025
FSA
SSP America Boccone
06.2022 - 11.2022
Hostess
Milestones Bar and Grill
03.2022 - 10.2022
Housekeeper
Best western plus
08.2021 - 10.2021
Sale associate
PANDORA - Bramalea City Center
10.2019 - 12.2020
Sales Associate
GUESS FACTORY
11.2018 - 07.2019