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Courtney Williams
Medicine Hat,AB
Summary
Adept at delivering exceptional customer service with experience making quick decisions under pressure. Committed to keeping safety as the highest priority.
Overview
9
9
years of professional experience
Work History
Dispatcher
Care Cabs Ltd.
Medicine Hat, AB
02.2014 - 01.2023
- Communicated with drivers and customers to coordinate timely pick ups and drop offs.
- Managed conflict resolutions with customers.
- Directed dispatching, routing, and tracking of roughly 40 fleet vehicles.
- Maintained professional relationship with company accounts and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new dispatchers to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize over 300 daily calls.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders.
- Facilitated communications between customers and drivers to answer questions or resolve concerns.
- Provided customers with information on products and services.
Education
College Coursework - Accounting
Academy of Learning
Medicine Hat, AB 07.2016 - 10.2016
Skills
- Problem Assessment
- Creative Solutions
- Handle Communications
- Prioritizing Calls
- Fleet Dispatching
- Route Planning and Adjustment
- Vehicle Dispatch
- Navigation Support
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteering
- Medicine Hat Exhibition and Stampede.
- People Mover; assisted people of all ages around the grounds through a tractor pulled trailer.
- Outside Gate Team; Trusted with sensitive financial-handling responsibilities, including the secure transfer of event revenue, while safely navigating a utility vehicle through large crowds.
Quote
Lead with kindness, learn with curiosity, and leave things better than you found them.
Unknown
Timeline
College Coursework - Accounting
Academy of Learning
07.2016 - 10.2016
Dispatcher
Care Cabs Ltd.
02.2014 - 01.2023