Courtney Skilton
Windsor,ON
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
14
14
years of professional experience
Work History
Cashier
BMR
Windsor, Ontario
03.2024 - Current
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls and directed them to the right department or person.
- Messages were taken and given to, or placed in, the manager's or staff's mailbox.
Scentsy Consultant
Scentsy
, ON
01.2019 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Received product and got ready to be delivered to customer or picked up.
Deli Clerk
Fred's Farm Fresh International Market
Windsor, ON
10.2012 - 09.2013
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Offered suggestions for additional items that would complement customer's order selections.
- Maintained cleanliness of the deli area and equipment.
Server
Tim Hortons
Windsor, ON
04.2011 - 04.2012
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Trained new employees to perform duties.
- Delivered food orders promptly and courteously.
- Cashed-out customers in a timely manner.
Education
Medical Office - Medical Office Administration
Trios College
Windsor, ON04-2024
CannSell License - CannSell
CanSell
03-2024
Office Administration - Office Administration
St. Clair College of Applied Arts And Technology
Windsor, ON04-2021
High School Diploma -
Herman Academy
Windsor, ON06.2008
Skills
- Inventory checks
- Cash handling
- Drawer balancing
- Sales transactions
- Basic math
- Payment processing
- Customer assistance
- Working independently or in a team environment
- Working at a fast pace
- Answering phone calls
- Taking messages
Timeline
Cashier
BMR
03.2024 - Current
Scentsy Consultant
Scentsy
01.2019 - Current
Deli Clerk
Fred's Farm Fresh International Market
10.2012 - 09.2013
Server
Tim Hortons
04.2011 - 04.2012
High School Diploma -
Herman Academy
Medical Office - Medical Office Administration
Trios College
CannSell License - CannSell
CanSell
Office Administration - Office Administration
St. Clair College of Applied Arts And Technology